Well said... I hope we don't end up with lemons. I am going to call my dealership tomorrow to see if Audi will consider a compensation. The competition is offering good deals (NX, GLC).

 

Spoke with the sales manager at my dealership today. He said the owners are now involved and we should have a decision/update by next week. They didn't specify which part was going to be replaced. The tried to suggest that it could be cosmetics (e.g. lights) to meet the federal regulations but I think its probably something else otherwise a cosmetic change can be managed through a dealer recall or take care of during service.

 

Any discussion on compensation? I am going to push fo a deep reduction in Audi After Care warranty insurance. I am concerned about long term issues.

 

That's a good idea. In terms of compensation they are offering a rate reduction to me but I already have the Audi loyalty discount. Will need to push for extended Audi care for sure.

 

Still unclear on this...
There are hundreds of Q5's on the road and in dealerships now... so does this part deficiency/recall not apply to them? if so, it should be handled the same for the cars stuck at port as it will for those already on the road... which is through recall notification.

If it is a specific issue to just the cars stuck at port... then the bigger issue is why would the part or process have changed all of a sudden on a production cycle that just got started?

Audi is losing credibility on this... more so due to lack of communication to buyers to who put faith in their brand and purchased a car without seeing/driving.

 

Good point. I think the cars at the port are the ones that were custom ordered. The ones on the road are the dealer quotas from pre configured options and colours. In any case, this situation stinks.

 

New member, new purchaser, first post ...

I have an SQ5 on order and heading to production within a couple weeks. Is there any indication that the holds are on Q5's only or are SQ5's tied up in the mess as well? Thanks!

 

Sales person just emailed me that mine is at 'port' too... but not released to carrier. Not sure she knows about the hold.

Does anyone know where the port is? is it vancouver?

Ps... not sure about sq5's.... hopefully your car can avoid this mess...

 

TT, here's what I know. Audi distribution issued an email to my dealer advising them that all Q5s where on Quality Hold. I've seen it so I know it's true. It did say all so I assume SQ5 may be impacted. It does appear to be with the custom orders and not the Audi that we're dealer assignments. I suspect it has to do with the time of build and we got a bad batch oh something.... I agree with you totally, Audi Canada is losing tons of credibility on this. I am contemplating walking away if I cat get satisfactory answers.

 

For Eastern Canada, the port is Montreal.
For Vancouver, I think the cars ship via Chicago.