Originally Posted by Kelownaaudigirl

So I took my Audi to the dealership to get a new alternator and O2 sensor, and they called me the next day to tell me that they had a "minor" fender bender. I went down there to check it out and they wouldn't let me see it, told me it was minor and that it would be fixed..so I took the courtesy car and waited till they closed and snuck back, and the body shop was still open and this is what I found! They took 16 days to fix it, and I went in one day to see it, and they had all the inside panelling out of my car, the back seats, the rear windows and trunk was all taken out. They told me that there wasn't any frame damage, but I really don't know if I should believe them or not! How can I tell? Can I take it somewhere where they can check it out? Yesterday a friend pointed out that the trunk is not lined up properly when it is closed and that is a sign that there was frame damage..does anyone know if this is true? Also, the dealership will not give me ANY paperwork on what parts were replaced or damaged! I don't know what to do! HELP!!!

Originally Posted by Kelownaaudigirl

I am going to, was waiting to get the car back first. It will be the 2nd time I have contacted Audi Canada regarding this particular dealership. 1 week after I bought the car (used last Sept) I needed a new alternator and clutch. So they told me that the alternator was covered under warranty but NOT the clutch. I said that was CRAP because I had only bought the car 1 week prior. So they kept my car for about 1 week, trying to find out if it could be covered under warranty or not. I told them that if it wasn't, that I was going to give the car back. I finally got it covered and when I went to pick it up, they had backed it into another car (not as bad as this last time) and had dented the bumper. They offered me touch up paint to fix it. So I had to drag my father down and of course, as soon as he walked in, they offered him to pain the whole bumper! Since then, I have had nothing but problems..new rotors and breaks (which were supposidly replaced 1 month BEFORE I bought the car) new starter, new O2 sensors, fuel sensor, and temp gage. Now, about 1 month ago, the battery light came on again so I took it in, and they told me it was the alternator (remember, had one put in 10 months ago) and I told them that, and they told me that they were only GUESSING it was the alternator causing the battery light to come on and that it would be replaced and then they'd see if it still happens. Well, it still comes on and they have NO idea why! Also, when I am shifting to 2 gear (down shifting from 3rd) 2nd gear sticks and I have to usually go back to 3rd and then back to 2nd a few times for it to go into gear. I told them this but when the service manager tested drove it, it didn't happen. Then a mechanic drove it and it happened to him and so he told the service manager who told me that HE never felt it, so there was NOTHING he could do! But the mechanic had it happen to him! I have reported all of this to Audi Canada and all they say they can do is just contact the dealership and nothing else. I will be contacting Audi Canada tomorrow to report the accident but is there anything that they can really do???? Oh, and by the way, when I asked to have all of the damage on paper, they told me that No, it would not go on paper so if I ever sold the car I wouldn't have to report the damage (that was clearly over $2000) and that came from the OWNER of the dealership! HELP!!

Originally Posted by pablo_ottawa

Hey All,

MAYBE WE SHOULD MAKE THIS A STICKY!!!!

I ran a search and I don't see a thread like this. I think it would be a great idea for us to give our opinions of the Audi dealerships we have dealt with be-it positive or negative experiences. This will help us all when we need to decide which dealership to take our cars to.

DEALER NAME:

CONTACT INFO:

WEBSITE:

WHAT WAS YOUR EXPERIENCE AND WHEN DID YOU HAVE IT:

WERE YOU HAPPY WITH THE SERVICE YOU RECEIVED?

WOULD YOU GO THERE AGAIN?

---------------------------------------------------------------------------------------------------


I'll start...



DEALER NAME: Mark Motors Ottawa



CONTACT INFO:
MARK MOTORS WEST (AUDI)
295 West Hunt Club Rd.
Phone: 613-723-1221
Fax: 613-723-1116

MARK MOTORS EAST
611 Montreal Rd.
Phone: 613-749-4275
Fax: 613-749-4653



WEBSITE: Mark Motors of Ottawa » Ottawa Audi Dealer » Ottawa Porsche Dealer



WHAT WAS YOUR EXPERIENCE AND WHEN DID YOU HAVE IT:

On many occasions I brought my car in a few times to have recall work done and buy some parts.



WERE YOU HAPPY WITH THE SERVICE YOU RECEIVED?
Yes..... The service and parts people are very professional and courteous. The dealership seems to work well and the employees look happy which says allot about the service you will receive.



WOULD YOU GO THERE AGAIN?
To buy parts and let them do my recalls, yes. To actually run a diagnostic and do repairs? No because they charge too much for the work they do. Great place and if I was in a pinch then yes I'd take it there for a repair but in Ottawa, I have some good Audi Mechanics who will do the work for less.

Originally Posted by pablo_ottawa

Thanks Mike but I'm wondering what you think of leaving it as is so that people can respond using the format I described. it's a hell of alot easier to read than sifting through the posts people put up AND it saves you work