Re: Did anyone order the 2018 Q5
 

Well said... I hope we don't end up with lemons. I am going to call my dealership tomorrow to see if Audi will consider a compensation. The competition is offering good deals (NX, GLC).

Re: Did anyone order the 2018 Q5
 

Spoke with the sales manager at my dealership today. He said the owners are now involved and we should have a decision/update by next week. They didn't specify which part was going to be replaced. The tried to suggest that it could be cosmetics (e.g. lights) to meet the federal regulations but I think its probably something else otherwise a cosmetic change can be managed through a dealer recall or take care of during service.

Re: Did anyone order the 2018 Q5
 

Any discussion on compensation? I am going to push fo a deep reduction in Audi After Care warranty insurance. I am concerned about long term issues.

Re: Did anyone order the 2018 Q5
 

That's a good idea. In terms of compensation they are offering a rate reduction to me but I already have the Audi loyalty discount. Will need to push for extended Audi care for sure.

Re: Did anyone order the 2018 Q5
 

Still unclear on this...
There are hundreds of Q5's on the road and in dealerships now... so does this part deficiency/recall not apply to them? if so, it should be handled the same for the cars stuck at port as it will for those already on the road... which is through recall notification.

If it is a specific issue to just the cars stuck at port... then the bigger issue is why would the part or process have changed all of a sudden on a production cycle that just got started?

Audi is losing credibility on this... more so due to lack of communication to buyers to who put faith in their brand and purchased a car without seeing/driving.

Re: Did anyone order the 2018 Q5
 

Good point. I think the cars at the port are the ones that were custom ordered. The ones on the road are the dealer quotas from pre configured options and colours. In any case, this situation stinks.

Re: Did anyone order the 2018 Q5
 

New member, new purchaser, first post ...

I have an SQ5 on order and heading to production within a couple weeks. Is there any indication that the holds are on Q5's only or are SQ5's tied up in the mess as well? Thanks!

Re: Did anyone order the 2018 Q5
 

Sales person just emailed me that mine is at 'port' too... but not released to carrier. Not sure she knows about the hold.

Does anyone know where the port is? is it vancouver?

Ps... not sure about sq5's.... hopefully your car can avoid this mess...

Re: Did anyone order the 2018 Q5
 

TT, here's what I know. Audi distribution issued an email to my dealer advising them that all Q5s where on Quality Hold. I've seen it so I know it's true. It did say all so I assume SQ5 may be impacted. It does appear to be with the custom orders and not the Audi that we're dealer assignments. I suspect it has to do with the time of build and we got a bad batch oh something.... I agree with you totally, Audi Canada is losing tons of credibility on this. I am contemplating walking away if I cat get satisfactory answers.

Re: Did anyone order the 2018 Q5
 

For Eastern Canada, the port is Montreal.
For Vancouver, I think the cars ship via Chicago.

Re: Did anyone order the 2018 Q5
 

Got word from my dealer that my car should be released from Concorde Ont this week... so fingers crossed... delivery should be soon.

Re: Did anyone order the 2018 Q5
 

That's great! Let us know when you get the delivery confirmation.

Re: Did anyone order the 2018 Q5
 

Good to hear. What was the reason for the several weeks of "Quality Hold" and more importantly, how did they "fix" it?

I'm in the same situation and wondering if I should walk away from this Q5 and order a brand new one.

Re: Did anyone order the 2018 Q5
 

Not sure what the reason was and what was fixed... hopefully will get more info at delivery... seems like the hold should come off for all the cars, so hopefully we will all be sharing pics of our new car soon!

Re: Did anyone order the 2018 Q5
 

No news yet... so close, yet seemingly so far....

anyone else have any news?

Re: Did anyone order the 2018 Q5
 

Latest update from my dealer this morning is that they have no idea about the release of the car from port. Audi has really screwed this up.

Re: Did anyone order the 2018 Q5
 

Picking up my car on Saturday... hoping you all have good news soon...

Re: Did anyone order the 2018 Q5
 

Any news / confirmation on what the issue was. So far all I get from the dealer is rumors. I envy you. Good luck and enjoy!

Re: Did anyone order the 2018 Q5
 

Awesome. I will call my dealer again and see if I can get an update. So far they are ignoring my calls and emails.

Re: Did anyone order the 2018 Q5
 

I received an email from my Dealer today. My car will arrive on Tuesday. Still no word on what he Quality Hold was and dealer seems to be ignoring my ask for clarification no matter how many times I ask. I am seeing them on Monday, I will press them then.

Re: Did anyone order the 2018 Q5
 

Congrats!!!!! Light at the end of the tunnel. No word on mine yet :(

Re: Did anyone order the 2018 Q5
 

TT, did you pick up your Q5 on the weekend, what's the verdict. Worth the wait? Any word on what the quality hold was?

Re: Did anyone order the 2018 Q5
 

Picked-up my car yesterday and yes... it was worth the wait as we are very pleased with the car and features so far! it's got a lot of complicated toys... techies will appreciate it.... takes some getting use to, but the car is beautiful. The car looks really gorgeous at night... interior with coloured lights are very cool.

I terms of the hold, they told me it was a small technical issue but each of the hundreds of cars on hold required a VGA diagnostics, hence the delay. They also said the logistics of production and delivery from a new plant was truly tested and is going through some growing pains.

In any case, hope you all join me on the road really soon!

Re: Did anyone order the 2018 Q5
 

Re: Did anyone order the 2018 Q5
 

It looks great.... I see you ordered the Sline. I debated but did not go with the Sline as I did not want the 20 inch wheels. I am sure you will enjoy it as I know if have mine for the last 5 years.

Re: Did anyone order the 2018 Q5
 

Looks sweet!!! Congratulations.
Hope I hear something back this week.

Re: Did anyone order the 2018 Q5
 

Got the news, my car arrived today. I will be picking it up on Friday. Looking forward to closing this down and moving on with my new Q5!

Re: Did anyone order the 2018 Q5
 

Congrats!!!!

Re: Did anyone order the 2018 Q5
 

Well I finally received delivery of new Q5. Worth the wait and possibly the frustration. Here's the pics. How do I add pictures to post.

Re: Did anyone order the 2018 Q5
 

Congrats. I got word from my dealer today that my car should be at the dealership next week, so hopefully delivery before the weekend.

Re: Did anyone order the 2018 Q5
 

Re: Did anyone order the 2018 Q5
 

CONGRATS!!! Beautiful car... look forward to sharing notes and perhaps seeing you on the road!

Re: Did anyone order the 2018 Q5
 

The car looks amazing and the interior is incredible. Congrats.
Mine should be at the dealership this week. Hoping to pick it up by Thursday at the latest.

Re: Did anyone order the 2018 Q5
 

Mine finally arrived at my dealership on Monday. There was no sense of urgency to let me know until yesterday. I am picking it up Saturday morning because that's the earliest they can deliver. This saga is finally over, now hoping that the car is not a lemon.

Re: Did anyone order the 2018 Q5
 

Wiz, interesting that they did not bother to let you know until yesterday. I will tell you if your experience is the same as mine, you will love the new Q5. I am more and more impressed everyday. I hope you enjoy enjoy as much as I do. Post the pics!

Re: Did anyone order the 2018 Q5
 

Picked up the car this morning, the drive is much more refined than the first gen Q5. Will post some pictures later.

Re: Did anyone order the 2018 Q5
 

That's exactly what I found. Honestly, the more I drive, the more I enjoy. Sure you will too!

Re: Did anyone order the 2018 Q5
 

Hey there drfe99 and wizzofoz! I'm in the same boat...ordered Navarra Blue SQ5 Technik in mid-late February & told May delivery date. Once May rolled around it was "week 22" build (end of May-early June), with deliver in late June/early July. Now being told it's build next week & probably delivery in late July-early August...uuggghhh!! How did you find your information about the delays in production & vehicles held at port...was it directly from Audi Canada or from your dealers? I'm getting very little from our dealer. I've been worried from the start about a completely new vehicle build at a completely new factory (in Mexico of all places!!)...hope I don't get stuck with a lemon!

Re: Did anyone order the 2018 Q5
 

Much of the info came from this forum and the U.S. one. Once I had the information I hounded my dealer and they had to address. Actually they were pretty good with it and shared some of responses from Audi. Incredible.

As for the car I had the exact same concerns as you and all I can say is based on the last two weeks of driving the new Q5, I'm not worried about the lemon concerns. I know its early but this Q5, is far superior to the last one I had.

Overall, Audi has blown the manufacturing and delivery of their Q5s. I know people that will not consider the Q because of the delay. It's a same because it is a great SUV.

Re: Did anyone order the 2018 Q5
 

Hey

I am in the same boat, ordered a Teknik Sline from Audi Windsor in March and haven't received any updates. Was told would hear something by end of June and nothing. Will be calling the sales manager in the next day or so to find out what's going on.