Re: Lousy Experience at Dealer
 

"BOB" <emailaddress@aemail.address> wrote in message
news:clf2ul$90i$1@hercules.btinternet.com...
>
> "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
> news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> > J,
> > So do tell - the name of the Dealership was...........
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> > "J Koli" <jkolin@optonline.net> wrote in message
> > news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> >> Just had my A6 in for a diagnosis of some problems and a spark plug
> >> change
> >> at dealer in CT. The prices quoted for parts and also labor were
> > outrageous
> >> as compared to other dealers. In addition, I paid around $160 to
replace
> > 6
> >> spark plugs and when I examined the engine later at home, found the
spark
> >> plugs were never changed.
> >>
> >> After confronting the Service manager with the car and unchanged plugs
he
> >> gave me a refund! I'll be keeping far away from that dealership!
> >>
> >> Hopefully you are all aware that service writers are usually on
> > commission.
>
> Consider yourself lucky you are not in the UK. I took the local Audi
> service manager out in my one-year old A4 when a fault could not be
> diagnosed and after demonstrating the fault he started shouting at me.
His
> attitiude was so bad I wanted to stop the car, get out and walk away. BTW
> I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
> weasel up and down the ******* road.
>
> Note that I had not even said anything other than 'there is the fault', so
> it's not like I was being abusive. In the UK it's much more a case of
'when
> you've bought it then it is your problem', even when something is new;
> dealers will claim black is white to avoid fixing anything.
>
>
Strange. My dealer in the UK can't be more helpful even writing to me to
check if I have any problems needing attention before the warranty runs out.

Which dealer are you using ?

Richard

Re: Lousy Experience at Dealer
 

On Sun, 24 Oct 2004 02:10:30 +0000 (UTC), "BOB"
<emailaddress@aemail.address> wrote:

>
>"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
>news:8E7ed.32186$J16.1816944@news20.bellglobal.co m...
>> J,
>> So do tell - the name of the Dealership was...........
>> Cheers!
>> Steve Sears
>> 1987 Audi 5kTQ
>> 1980 Audi 5k
>> 1962 and '64 Auto Union DKW Junior deLuxes
>> (SPAM Blocker NOTE: Remove SHOES to reply)
>> "J Koli" <jkolin@optonline.net> wrote in message
>> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>>> Just had my A6 in for a diagnosis of some problems and a spark plug
>>> change
>>> at dealer in CT. The prices quoted for parts and also labor were
>> outrageous
>>> as compared to other dealers. In addition, I paid around $160 to replace
>> 6
>>> spark plugs and when I examined the engine later at home, found the spark
>>> plugs were never changed.
>>>
>>> After confronting the Service manager with the car and unchanged plugs he
>>> gave me a refund! I'll be keeping far away from that dealership!
>>>
>>> Hopefully you are all aware that service writers are usually on
>> commission.
>
>Consider yourself lucky you are not in the UK. I took the local Audi
>service manager out in my one-year old A4 when a fault could not be
>diagnosed and after demonstrating the fault he started shouting at me. His
>attitiude was so bad I wanted to stop the car, get out and walk away. BTW
>I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
>weasel up and down the ******* road.
>
>Note that I had not even said anything other than 'there is the fault', so
>it's not like I was being abusive. In the UK it's much more a case of 'when
>you've bought it then it is your problem', even when something is new;
>dealers will claim black is white to avoid fixing anything.
>
>

I would have kept driving far far away and then gone a bit further,
far away from a phone, pray for rain and then dumped the bastard out
in the ditch.

Auto dealerships are part of the Axles of Evil.

Re: Lousy Experience at Dealer
 

On Sun, 24 Oct 2004 02:10:30 +0000 (UTC), "BOB"
<emailaddress@aemail.address> wrote:

>
>"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
>news:8E7ed.32186$J16.1816944@news20.bellglobal.co m...
>> J,
>> So do tell - the name of the Dealership was...........
>> Cheers!
>> Steve Sears
>> 1987 Audi 5kTQ
>> 1980 Audi 5k
>> 1962 and '64 Auto Union DKW Junior deLuxes
>> (SPAM Blocker NOTE: Remove SHOES to reply)
>> "J Koli" <jkolin@optonline.net> wrote in message
>> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>>> Just had my A6 in for a diagnosis of some problems and a spark plug
>>> change
>>> at dealer in CT. The prices quoted for parts and also labor were
>> outrageous
>>> as compared to other dealers. In addition, I paid around $160 to replace
>> 6
>>> spark plugs and when I examined the engine later at home, found the spark
>>> plugs were never changed.
>>>
>>> After confronting the Service manager with the car and unchanged plugs he
>>> gave me a refund! I'll be keeping far away from that dealership!
>>>
>>> Hopefully you are all aware that service writers are usually on
>> commission.
>
>Consider yourself lucky you are not in the UK. I took the local Audi
>service manager out in my one-year old A4 when a fault could not be
>diagnosed and after demonstrating the fault he started shouting at me. His
>attitiude was so bad I wanted to stop the car, get out and walk away. BTW
>I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
>weasel up and down the ******* road.
>
>Note that I had not even said anything other than 'there is the fault', so
>it's not like I was being abusive. In the UK it's much more a case of 'when
>you've bought it then it is your problem', even when something is new;
>dealers will claim black is white to avoid fixing anything.
>
>

I would have kept driving far far away and then gone a bit further,
far away from a phone, pray for rain and then dumped the bastard out
in the ditch.

Auto dealerships are part of the Axles of Evil.

Re: Lousy Experience at Dealer
 

On Sat, 23 Oct 2004 22:49:24 GMT, "dave AKA vwdoc1"
<vwdoc1@ameritech.net> wrote:

>wow that sounds like a serious fraud lawsuit waiting to happen!!!
>
>"J Koli" <jkolin@optonline.net> wrote in message
>news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv .net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug change
>> at dealer in CT. The prices quoted for parts and also labor were
>> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
>> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
>> commission.
>>
>
>

How about siitting out front of the dealer, collecting names for a
class action suit.

You could have kept the bill and then have the dealer charged. That
would get you on his list, not like you would care and make a few
others happy.

Re: Lousy Experience at Dealer
 

On Sat, 23 Oct 2004 22:49:24 GMT, "dave AKA vwdoc1"
<vwdoc1@ameritech.net> wrote:

>wow that sounds like a serious fraud lawsuit waiting to happen!!!
>
>"J Koli" <jkolin@optonline.net> wrote in message
>news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv .net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug change
>> at dealer in CT. The prices quoted for parts and also labor were
>> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
>> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
>> commission.
>>
>
>

How about siitting out front of the dealer, collecting names for a
class action suit.

You could have kept the bill and then have the dealer charged. That
would get you on his list, not like you would care and make a few
others happy.

Re: Lousy Experience at Dealer
 

> I would have kept driving far far away and then gone a bit further,
> far away from a phone, pray for rain and then dumped the bastard out
> in the ditch.

The funny thing is that I thought of exactly that at the time.

> Auto dealerships are part of the Axles of Evil.

"Axles of Evil" ... :-)

Re: Lousy Experience at Dealer
 

> I would have kept driving far far away and then gone a bit further,
> far away from a phone, pray for rain and then dumped the bastard out
> in the ditch.

The funny thing is that I thought of exactly that at the time.

> Auto dealerships are part of the Axles of Evil.

"Axles of Evil" ... :-)

Re: Lousy Experience at Dealer
 

>> Note that I had not even said anything other than 'there is the fault',
>> so
>> it's not like I was being abusive. In the UK it's much more a case of
> 'when
>> you've bought it then it is your problem', even when something is new;
>> dealers will claim black is white to avoid fixing anything.
>>
>>
> Strange. My dealer in the UK can't be more helpful even writing to me to
> check if I have any problems needing attention before the warranty runs
> out.
>
> Which dealer are you using ?
>
> Richard

For legal reasons, plus in case I have to use them again for any warranty
issues, I would really rather not say.

I'm pleased to read about your (and other posters) favourable experiences
with other Audi dealers though; I might try my next nearest dealer for
servicing, even though it's much more out of the way and much longer to get
to, and for sourcing a replacement if I stick with Audi.

However, my wife, how loves Fords, is now giving me the hard stares / raised
eyebrows routine whenever I mention Audi; on saying the word 'Audi' I
calculate her stare could now melt through 100 feet (vertical) of permafrost
per hour, in a 10' radius.

Re: Lousy Experience at Dealer
 

>> Note that I had not even said anything other than 'there is the fault',
>> so
>> it's not like I was being abusive. In the UK it's much more a case of
> 'when
>> you've bought it then it is your problem', even when something is new;
>> dealers will claim black is white to avoid fixing anything.
>>
>>
> Strange. My dealer in the UK can't be more helpful even writing to me to
> check if I have any problems needing attention before the warranty runs
> out.
>
> Which dealer are you using ?
>
> Richard

For legal reasons, plus in case I have to use them again for any warranty
issues, I would really rather not say.

I'm pleased to read about your (and other posters) favourable experiences
with other Audi dealers though; I might try my next nearest dealer for
servicing, even though it's much more out of the way and much longer to get
to, and for sourcing a replacement if I stick with Audi.

However, my wife, how loves Fords, is now giving me the hard stares / raised
eyebrows routine whenever I mention Audi; on saying the word 'Audi' I
calculate her stare could now melt through 100 feet (vertical) of permafrost
per hour, in a 10' radius.

Re: Lousy Experience at Dealer
 

I bought my Audi A4TDi Quattro from Highland Audi in Inverness two years
ago.

They are the nicest car dealer I have ever dealt with, straight, honest,
helpful and I drove away feeling really pleased. I recommend then to anyone
buying an Audi.

In contrast my previous car was a BMW bought from John Clark in Aberdeen.
Worse car dealer I have ever been to, fancy showroom but just interested in
your money and how much they can screw out of you. A most unpleasant
experience going there.

Oldun