Lousy Experience at Dealer
 

Just had my A6 in for a diagnosis of some problems and a spark plug change
at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6
spark plugs and when I examined the engine later at home, found the spark
plugs were never changed.

After confronting the Service manager with the car and unchanged plugs he
gave me a refund! I'll be keeping far away from that dealership!

Hopefully you are all aware that service writers are usually on commission.

Re: Lousy Experience at Dealer
 

J,
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>

Re: Lousy Experience at Dealer
 

J,
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>

Re: Lousy Experience at Dealer
 

wow that sounds like a serious fraud lawsuit waiting to happen!!!

"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>

Re: Lousy Experience at Dealer
 

wow that sounds like a serious fraud lawsuit waiting to happen!!!

"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>

Re: Lousy Experience at Dealer
 

I bet we never hear from him again.
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.

--


"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|

Re: Lousy Experience at Dealer
 

I bet we never hear from him again.
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.

--


"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|

Re: Lousy Experience at Dealer
 

"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> J,
> So do tell - the name of the Dealership was...........
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
> "J Koli" <jkolin@optonline.net> wrote in message
> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug
>> change
>> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
> commission.

Consider yourself lucky you are not in the UK. I took the local Audi
service manager out in my one-year old A4 when a fault could not be
diagnosed and after demonstrating the fault he started shouting at me. His
attitiude was so bad I wanted to stop the car, get out and walk away. BTW
I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
weasel up and down the ******* road.

Note that I had not even said anything other than 'there is the fault', so
it's not like I was being abusive. In the UK it's much more a case of 'when
you've bought it then it is your problem', even when something is new;
dealers will claim black is white to avoid fixing anything.

Re: Lousy Experience at Dealer
 

"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> J,
> So do tell - the name of the Dealership was...........
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
> "J Koli" <jkolin@optonline.net> wrote in message
> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug
>> change
>> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
> commission.

Consider yourself lucky you are not in the UK. I took the local Audi
service manager out in my one-year old A4 when a fault could not be
diagnosed and after demonstrating the fault he started shouting at me. His
attitiude was so bad I wanted to stop the car, get out and walk away. BTW
I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
weasel up and down the ******* road.

Note that I had not even said anything other than 'there is the fault', so
it's not like I was being abusive. In the UK it's much more a case of 'when
you've bought it then it is your problem', even when something is new;
dealers will claim black is white to avoid fixing anything.

Re: Lousy Experience at Dealer
 

"BOB" <emailaddress@aemail.address> wrote in message
news:clf2ul$90i$1@hercules.btinternet.com...
>
> "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
> news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> > J,
> > So do tell - the name of the Dealership was...........
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> > "J Koli" <jkolin@optonline.net> wrote in message
> > news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> >> Just had my A6 in for a diagnosis of some problems and a spark plug
> >> change
> >> at dealer in CT. The prices quoted for parts and also labor were
> > outrageous
> >> as compared to other dealers. In addition, I paid around $160 to
replace
> > 6
> >> spark plugs and when I examined the engine later at home, found the
spark
> >> plugs were never changed.
> >>
> >> After confronting the Service manager with the car and unchanged plugs
he
> >> gave me a refund! I'll be keeping far away from that dealership!
> >>
> >> Hopefully you are all aware that service writers are usually on
> > commission.
>
> Consider yourself lucky you are not in the UK. I took the local Audi
> service manager out in my one-year old A4 when a fault could not be
> diagnosed and after demonstrating the fault he started shouting at me.
His
> attitiude was so bad I wanted to stop the car, get out and walk away. BTW
> I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
> weasel up and down the ******* road.
>
> Note that I had not even said anything other than 'there is the fault', so
> it's not like I was being abusive. In the UK it's much more a case of
'when
> you've bought it then it is your problem', even when something is new;
> dealers will claim black is white to avoid fixing anything.
>
>
Strange. My dealer in the UK can't be more helpful even writing to me to
check if I have any problems needing attention before the warranty runs out.

Which dealer are you using ?

Richard