Lousy Experience at Dealer
10-21-2004, 08:13 PM
#1
Guest
Posts: n/a
Lousy Experience at Dealer
Just had my A6 in for a diagnosis of some problems and a spark plug change
at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6
spark plugs and when I examined the engine later at home, found the spark
plugs were never changed.
After confronting the Service manager with the car and unchanged plugs he
gave me a refund! I'll be keeping far away from that dealership!
Hopefully you are all aware that service writers are usually on commission.
at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6
spark plugs and when I examined the engine later at home, found the spark
plugs were never changed.
After confronting the Service manager with the car and unchanged plugs he
gave me a refund! I'll be keeping far away from that dealership!
Hopefully you are all aware that service writers are usually on commission.
10-22-2004, 08:03 AM
#2
Guest
Posts: n/a
Re: Lousy Experience at Dealer
J,
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>
10-22-2004, 08:03 AM
#3
Guest
Posts: n/a
Re: Lousy Experience at Dealer
J,
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>
So do tell - the name of the Dealership was...........
Cheers!
Steve Sears
1987 Audi 5kTQ
1980 Audi 5k
1962 and '64 Auto Union DKW Junior deLuxes
(SPAM Blocker NOTE: Remove SHOES to reply)
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
commission.
>
10-23-2004, 05:49 PM
#4
Guest
Posts: n/a
Re: Lousy Experience at Dealer
wow that sounds like a serious fraud lawsuit waiting to happen!!!
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>
10-23-2004, 05:49 PM
#5
Guest
Posts: n/a
Re: Lousy Experience at Dealer
wow that sounds like a serious fraud lawsuit waiting to happen!!!
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>
"J Koli" <jkolin@optonline.net> wrote in message
news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> Just had my A6 in for a diagnosis of some problems and a spark plug change
> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
> as compared to other dealers. In addition, I paid around $160 to replace
> 6
> spark plugs and when I examined the engine later at home, found the spark
> plugs were never changed.
>
> After confronting the Service manager with the car and unchanged plugs he
> gave me a refund! I'll be keeping far away from that dealership!
>
> Hopefully you are all aware that service writers are usually on
> commission.
>
10-23-2004, 06:39 PM
#6
Guest
Posts: n/a
Re: Lousy Experience at Dealer
I bet we never hear from him again.
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.
--
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.
--
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|
10-23-2004, 06:39 PM
#7
Guest
Posts: n/a
Re: Lousy Experience at Dealer
I bet we never hear from him again.
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.
--
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.
--
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
| J,
| So do tell - the name of the Dealership was...........
| Cheers!
| Steve Sears
| 1987 Audi 5kTQ
| 1980 Audi 5k
| 1962 and '64 Auto Union DKW Junior deLuxes
| (SPAM Blocker NOTE: Remove SHOES to reply)
| "J Koli" <jkolin@optonline.net> wrote in message
| news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
| > Just had my A6 in for a diagnosis of some problems and a spark plug
change
| > at dealer in CT. The prices quoted for parts and also labor were
| outrageous
| > as compared to other dealers. In addition, I paid around $160 to
replace
| 6
| > spark plugs and when I examined the engine later at home, found the
spark
| > plugs were never changed.
| >
| > After confronting the Service manager with the car and unchanged
plugs he
| > gave me a refund! I'll be keeping far away from that dealership!
| >
| > Hopefully you are all aware that service writers are usually on
| commission.
| >
|
|
10-23-2004, 09:10 PM
#8
Guest
Posts: n/a
Re: Lousy Experience at Dealer
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> J,
> So do tell - the name of the Dealership was...........
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
> "J Koli" <jkolin@optonline.net> wrote in message
> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug
>> change
>> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
> commission.
Consider yourself lucky you are not in the UK. I took the local Audi
service manager out in my one-year old A4 when a fault could not be
diagnosed and after demonstrating the fault he started shouting at me. His
attitiude was so bad I wanted to stop the car, get out and walk away. BTW
I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
weasel up and down the ******* road.
Note that I had not even said anything other than 'there is the fault', so
it's not like I was being abusive. In the UK it's much more a case of 'when
you've bought it then it is your problem', even when something is new;
dealers will claim black is white to avoid fixing anything.
10-23-2004, 09:10 PM
#9
Guest
Posts: n/a
Re: Lousy Experience at Dealer
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> J,
> So do tell - the name of the Dealership was...........
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
> "J Koli" <jkolin@optonline.net> wrote in message
> news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
>> Just had my A6 in for a diagnosis of some problems and a spark plug
>> change
>> at dealer in CT. The prices quoted for parts and also labor were
> outrageous
>> as compared to other dealers. In addition, I paid around $160 to replace
> 6
>> spark plugs and when I examined the engine later at home, found the spark
>> plugs were never changed.
>>
>> After confronting the Service manager with the car and unchanged plugs he
>> gave me a refund! I'll be keeping far away from that dealership!
>>
>> Hopefully you are all aware that service writers are usually on
> commission.
Consider yourself lucky you are not in the UK. I took the local Audi
service manager out in my one-year old A4 when a fault could not be
diagnosed and after demonstrating the fault he started shouting at me. His
attitiude was so bad I wanted to stop the car, get out and walk away. BTW
I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
weasel up and down the ******* road.
Note that I had not even said anything other than 'there is the fault', so
it's not like I was being abusive. In the UK it's much more a case of 'when
you've bought it then it is your problem', even when something is new;
dealers will claim black is white to avoid fixing anything.
10-24-2004, 11:30 AM
#10
Guest
Posts: n/a
Re: Lousy Experience at Dealer
"BOB" <emailaddress@aemail.address> wrote in message
news:clf2ul$90i$1@hercules.btinternet.com...
>
> "Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> wrote in message
> news:8E7ed.32186$J16.1816944@news20.bellglobal.com ...
> > J,
> > So do tell - the name of the Dealership was...........
> > Cheers!
> > Steve Sears
> > 1987 Audi 5kTQ
> > 1980 Audi 5k
> > 1962 and '64 Auto Union DKW Junior deLuxes
> > (SPAM Blocker NOTE: Remove SHOES to reply)
> > "J Koli" <jkolin@optonline.net> wrote in message
> > news:n9Zdd.40295$YM4.13594626@news4.srv.hcvlny.cv. net...
> >> Just had my A6 in for a diagnosis of some problems and a spark plug
> >> change
> >> at dealer in CT. The prices quoted for parts and also labor were
> > outrageous
> >> as compared to other dealers. In addition, I paid around $160 to
replace
> > 6
> >> spark plugs and when I examined the engine later at home, found the
spark
> >> plugs were never changed.
> >>
> >> After confronting the Service manager with the car and unchanged plugs
he
> >> gave me a refund! I'll be keeping far away from that dealership!
> >>
> >> Hopefully you are all aware that service writers are usually on
> > commission.
>
> Consider yourself lucky you are not in the UK. I took the local Audi
> service manager out in my one-year old A4 when a fault could not be
> diagnosed and after demonstrating the fault he started shouting at me.
His
> attitiude was so bad I wanted to stop the car, get out and walk away. BTW
> I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
> weasel up and down the ******* road.
>
> Note that I had not even said anything other than 'there is the fault', so
> it's not like I was being abusive. In the UK it's much more a case of
'when
> you've bought it then it is your problem', even when something is new;
> dealers will claim black is white to avoid fixing anything.
>
>
Strange. My dealer in the UK can't be more helpful even writing to me to
check if I have any problems needing attention before the warranty runs out.
Which dealer are you using ?
Richard
