As a voice of Glenmore Audi, all of our customer are a huge priority; we value your business and apologize that you have not been informed of the touch points of your factory order. We rely on information from the manufacturer... did we receive allocation, when the vehicle is on the boat, when it arrives at port and then the transport to the dealership. Kinda like planes, trains, automobiles... well almost ... boats, trains and transport trucks. Promise, you will be the first to know where your vehicle is!!

 

Picked up my Q5 this week and I had to eat my words. I was treated very well by the salesperson and business manager of Glenmore Audi. I was pleasantly surprised.

 

Congrats, I've been getting great service even after pick up. Hopefully stays that way.

 

Thanks for taking a minute to step in and address a concern. Service is a two way street and if I end up in Calgary it will be at your dealership.

 

Just pick up my q5 today. Sline, audi drive select, quartz gray. Fabulous car. The only little surprise is that the Audi drive select does not come with individual setting. Comfort, Auto and Dynamic are the options. I have tried the car in dynamic mode using the paddle shifters... Incredible !!!

Also, the dealer told me that the future Q5 2010 will come with only one cd reader instead of a 6 cds changers. It seems I am one of the last customers to have a 6 cd changers for the 2010 Q5.

 

Congrats on your car. Awesome car. I don't have the drive select so can't really comment but I am very sure there is an option for customized setting. Have a look at your manual. Do you have the B&O? My B&O has 2 SD slots and one DVD MP3 tray. It makes sense for non B&O to move away from 6 CD to 1 DVD mp3. Essentially its the same amount of storage. Enjoy the ride.

 

Hi Gallant - Did you get your car yet? Did you buy from Mark Motors? I hate the fact that they are the only dealer in Ottawa They may be fine but I like to have more options!

don

 

Congrats. You will have it in about 2-3 weeks tops. Goes to Halifax.

 

My car was "severely damaged" during shipping

So they're going to bump me up in the queue and build a new one. I'm now looking at an end of April for delivery. My experience with Mark Motors has been mostly disappointing. I was really looking forward to buying a luxury car and the experience so far has been poor. I always have to call back to find out information like on winter tire pricing, or just when it's supposed to come in.

How was your experience?

 

Ouch, sorry to hear about your car! I have not bought yet, I want to but I am hesitating because of the fact there is only one dealer here in Ottawa. They have quoted me list price on everything so far and I feel I have very little leverage.

Pricing is not the only concern, my main concern is that if I do have a problem with the car, and am not happy with their service, what do I do? Although Montreal isn't too far away and neither is Kingston