drfe99

I suggest a strongly written email to the President of Audi Canada (one of his customer services lackeys.

Daniel Weissland | LinkedIn
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https://ca.linkedin.com/in/daniel-weissland-b37b271b


This may help
Denis

wizzofoz

Thanks a lot, sending him an email now

wizzofoz

Update - Audi is changing the valve body on the transmission and this should resolve the issue. Parts received and my car should be ready on Thursday.
Also, given that I only had the use of the new car for 3 days, Audi is refunding my first month's payment.

Not bad Audi, good to see proper follow up from my dealer and from Audi corporate!!!

wizzofoz

More bad news... car was not fixed. They have now ordered additional parts and possibly will replace the whole transmission. ETA is another 3 weeks and that would make it 6 weeks without my car. I am not sure what my options are but I really want to cancel this lease and go get something else that is readily available (GLC, Lexus NX, anything that works)

drfe99

Hey Wiz, sorry to hear about your ongoing bad luck with the Q5. Have you talked to Audi about letting you out of you lease? If I remember correctly you had a trade in, that means you loss out on the trade in value on a different SUV. Sounds like you may be in a lose lose situation. That really sucks.

wizzofoz

Happy to report that I picked up my Q5 after 7 weeks in the shop. They changed a whole bunch of stuff including the transmission. I think I need to write a blog highlighting the quality issues at Audi. While I understand that parts or electronics components can fail, I don't expect something like a mechanical transmission to be bad out the gate at the factory. That's just pure bad quality.