Grover <FirstInitialLastName@earthlink.net> wrote in message news:<3F0275F6.4070604@earthlink.net>...
> Now comes my question: I asked specifically that the old parts be saved
> for my inspection. This they did not do. I've paid the bill to get the
> car, now I'm not sure how to pursue this.
>
> So, any legal eagles know what my rights are on this? I know the law
> says they have to return old parts if requested on the work order. Both
> my consent for repair and request for parts were done by telephone.

Some states require that the old parts be *offered* (Ohio is/was one).
Some states don't have a requirement at all (here - WI) and all
states have different statutes. If CA has a requirement that it be
"requested on the work order", you need to:

1. Find out if it is a further requirement that *you* sign it
(doubtful for precisely your situation) or if it merely need be noted
by the service writer.

2. Find out if it *was* noted (You *do* have *your* copy, don't you?).

Proceed from there.
--
C.R. Krieger
(Not a *CA* lawyer, but I play one here.)

 

> 1. Find out if it is a further requirement that *you* sign it
> (doubtful for precisely your situation) or if it merely need be noted
> by the service writer.
>
> 2. Find out if it *was* noted (You *do* have *your* copy, don't you?).
>
> Proceed from there.


It was not noted on the invoice I walked away with, though billing
"history" items were, like our phone conversation authorizing continued
troubleshooting time. That was when I requested that all old parts be saved.

Since I had the car towed to the dealer, and I went straight home from
the scene of its collapse, I never received any sort of written estimate
nor repair order.

From the California Department of Consumer Affairs:

>
> California Motorist Bill of Rights. Look for the sign informing you of the following consumer rights:
>
> *
>
> A written estimate for repair work provided before any work is done
> *
>
> A detailed invoice of work done and parts supplied
> *
>
> Return of replaced parts, if requested at the time a work order is placed
> *
>
> Answers to any further questions by the manager of the repair facility
> *
>

It was definitely requested, but never noted apparently.

They have not denied that I asked for those parts. They just want me to
bring the car back in. I can't imagine why, unless it's to install the
"washer kit" that arrived after I retrieved my car back, though not
aware of parts being on order.

Grover