Bob Wilson

Two weeks ago I contacted Bentley software support asking if I could sell my
A6 manual as I no longer had the vehicle.
An email from Frank Fusaro stated that I could if I contacted eBahn and
obtained a transfer code. After selling the manual, I contacted eBhan
software support and was informed that the new owner would have to upgrade
from ver. 2 to ver 3 of the reader at a cost of $45 or they wouldn't send an
unlock key. I asked why this was necessary and they replied that they needed
to make a profit on the sale.
I now have to refund the buyers payment & It will cost me the charge fee and
the final value fee as well as the time & effort.
If I bought a book from Amazon & later sold it, the buyer would not have to
pay to have it upgraded.
I am never going to purchase anything from Bentley again and would advise
anybody preparing to purchase a manual from them to consider another
publisher.
Former Bentley customer,