Problems with Xenon dealer?
01-26-2005, 03:00 PM
#61
Guest
Posts: n/a
Re: Problems with Xenon dealer?
<trader4@optonline.net> wrote in message
news:1106771481.776656.63640@z14g2000cwz.googlegro ups.com...
> That may be true of Pricewatch, but Bizrate does the survey by
> contacting the purchaser right at the time of the transaction. I don't
> know whether they solicit feedback from all buyers from a particular
> vendor, but if the sample size is large enough, it should have some
> validity.
That's true and I believe Bizrate is probably a better gauge than Pricewatch
and others. Bizrate generally surveys the buyer right after the order is
placed, and then again after enough time for the product to have been
delivered. This can help separate problems with shipping from problems with
placing the order. Then again, most companies that use Bizrate are the
larger commercial e-tailers, where a lot of business on Ebay is transacted
through individuals and small "part-time" operations.
> But I do agree, they are more likely to have someone
> participate that had a bungled transaction. But that's somewhat true
> on Ebay too. Not everyone leaves feedback, but if a transaction goes
> wrong, they are far more likely to do so.
True, but I have found, in my Ebay dealings, that feedback is left about 85%
of the time, and if you don't get it, asking nicely will usually result in
about 95% of all transactions receiving feedback. Leaving feedback on Ebay
is very quick and easy, and for those that fully utilize the "My Ebay"
screen, it actually prompts you to do it. Feedback on Ebay is limited to a
"good/bad/indifferent" rating and then a short text message. Bizrate is an
online survey, which takes several minutes to complete. Bizrate often
appears as a pop-up. I am sure this hurts their completion rate, but then
again, if it is a totally random sample of enough participants, then the
information would be valid.
> If you look at the feedback
> at Bizrate for the CC, BB. etc, a lot of the negatives are bogus. A
> classic example is: "Found the item later for less somewhere else,
> they ripped me off!" Which is why expecting 99% positive to be
> considered a decent vendor is crazy.
>
> I just pulled up the Ebay rating for Sears Ebay Store. Guess what?
> It's 95.9%. So, by MJ's 99% golden standard, Sears is an unreliable,
> crappy vendor too.
I totally agree that expecting only a 99% score would be ludicrous. I don't
know that I could even put a number on my buy/no-buy threshold. I think it
would depend on what the comments were. For example, if I found a seller
with a 99% rating, but all the negatives were from buyers who never received
their merchandise and never got any response from the seller, I might be a
little wary. If the rating was 95%, but it was a bunch of rantings like
"found it cheaper" or "box delivered crushed", then I would be less
concerned.
By the way, as an Ebay seller, I usually look at buyer's ratings, too. If I
have a bidder with a low rating, I read the comments and often communicate
with them before the close. I won't refuse anyone's bid unless they are
just a total deadbeat.
--
- RODNEY
news:1106771481.776656.63640@z14g2000cwz.googlegro ups.com...
> That may be true of Pricewatch, but Bizrate does the survey by
> contacting the purchaser right at the time of the transaction. I don't
> know whether they solicit feedback from all buyers from a particular
> vendor, but if the sample size is large enough, it should have some
> validity.
That's true and I believe Bizrate is probably a better gauge than Pricewatch
and others. Bizrate generally surveys the buyer right after the order is
placed, and then again after enough time for the product to have been
delivered. This can help separate problems with shipping from problems with
placing the order. Then again, most companies that use Bizrate are the
larger commercial e-tailers, where a lot of business on Ebay is transacted
through individuals and small "part-time" operations.
> But I do agree, they are more likely to have someone
> participate that had a bungled transaction. But that's somewhat true
> on Ebay too. Not everyone leaves feedback, but if a transaction goes
> wrong, they are far more likely to do so.
True, but I have found, in my Ebay dealings, that feedback is left about 85%
of the time, and if you don't get it, asking nicely will usually result in
about 95% of all transactions receiving feedback. Leaving feedback on Ebay
is very quick and easy, and for those that fully utilize the "My Ebay"
screen, it actually prompts you to do it. Feedback on Ebay is limited to a
"good/bad/indifferent" rating and then a short text message. Bizrate is an
online survey, which takes several minutes to complete. Bizrate often
appears as a pop-up. I am sure this hurts their completion rate, but then
again, if it is a totally random sample of enough participants, then the
information would be valid.
> If you look at the feedback
> at Bizrate for the CC, BB. etc, a lot of the negatives are bogus. A
> classic example is: "Found the item later for less somewhere else,
> they ripped me off!" Which is why expecting 99% positive to be
> considered a decent vendor is crazy.
>
> I just pulled up the Ebay rating for Sears Ebay Store. Guess what?
> It's 95.9%. So, by MJ's 99% golden standard, Sears is an unreliable,
> crappy vendor too.
I totally agree that expecting only a 99% score would be ludicrous. I don't
know that I could even put a number on my buy/no-buy threshold. I think it
would depend on what the comments were. For example, if I found a seller
with a 99% rating, but all the negatives were from buyers who never received
their merchandise and never got any response from the seller, I might be a
little wary. If the rating was 95%, but it was a bunch of rantings like
"found it cheaper" or "box delivered crushed", then I would be less
concerned.
By the way, as an Ebay seller, I usually look at buyer's ratings, too. If I
have a bidder with a low rating, I read the comments and often communicate
with them before the close. I won't refuse anyone's bid unless they are
just a total deadbeat.
--
- RODNEY
01-27-2005, 05:25 AM
#62
Guest
Posts: n/a
Re: Problems with Xenon dealer?
On 26 Jan 2005 12:31:21 -0800, "trader4@optonline.net"
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
01-27-2005, 05:25 AM
#63
Guest
Posts: n/a
Re: Problems with Xenon dealer?
On 26 Jan 2005 12:31:21 -0800, "trader4@optonline.net"
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
01-27-2005, 05:25 AM
#64
Guest
Posts: n/a
Re: Problems with Xenon dealer?
On 26 Jan 2005 12:31:21 -0800, "trader4@optonline.net"
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
<trader4@optonline.net> wrote:
>That may be true of Pricewatch, but Bizrate does the survey by
>contacting the purchaser right at the time of the transaction.
Bizrate's surveys, the last time I consented to fill one out, are so
damned long, interminable, and irritating that I used the comments box
to say so. I said that I would refuse to fill out another one until
they made it shorter and more succinct, and when I checked not too
long ago, it didn't look any better.
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