adamstasiak

No it was dead battery that they had to diagnose - give me a break -

Now I use only Royal Oak AUDI.

Joker

I have taken my car into Glenmore Audi before... I needed to get the recall on the coil packs done. I'm sitting in the front entry way and the service manager comes in and says “there is a problem". Apparently, all they did was open the hood and a coolant hose blew up??? WTF? So I go in to see it; mostly out of disbelief. They had the snorkel removed and a plastic elbow right underneath it had the overflow hose connection (Hard plastic) broken off. I ask "Is that just the overflow hose connected to the elbow? No pressure in it even?" They are like "Yeah, it just snapped off when we opened the hood, we haven’t even started working on it yet".

Now if they were telling the truth I will have to assume they removed the snorkel to find the leak but I'm just saying, the snapped pipe was right beside a coil pack and right under the snorkel.

I was then informed the new elbow was in California and it would be 4 days to get the part in. It was Wednesday which would get me back on the road on Tuesday... In the end as we talked it through one of the mechanics remembered they had an old engine laying around with one it. They installed it for free and only charged me $20 for the part.

Now if it really did just break off by itself, it was awesome service. If it didn't, I got lied to and extorted into paying $20 for a used part to replace one they broke. Then I thanked them for it.

I will let you guys be the judge. I know what I think and next time something goes wrong I know Tunedub or Royal Oak will also...

adamstasiak

Yeah right on 2005
They open the hood and that thing just jumps into their faces by itself like a snake

jordon

iTrader: (1)

interesting story... i don't have much love for glenmore audi myself, though i haven't been there in about 3 years now... i always found them to be very aloof, indirect, and at times, incompetent. just my 2 cents

adamstasiak

Aloof is the right word