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-   -   Did anyone order the 2018 Q5 (https://www.audiforum.ca/q5-q7-58/did-anyone-order-2018-q5-74203/)

drfe99 05-26-2017 10:12 PM

Re: Did anyone order the 2018 Q5
 
Wiz, thanks for the update the info is great. Don't know how you got the information as my dealer has gone quiet. I am really surprised by Audi and the lack of clarity/respond on the delivery process. Not very good at managing customer expectations. Hopefully will get a positive response on my car soon

wizzofoz 05-26-2017 11:41 PM

Re: Did anyone order the 2018 Q5
 
I find it hard to believe that a "quality check" could not be done before the vehicles left the factory or at a local dealership with trained techs. Is Audi sending techs to the port and do they have a garage with the diagnostic computers available. Its BS.

Nice TTs!!! 05-27-2017 12:10 PM

Re: Did anyone order the 2018 Q5
 

Originally Posted by drfe99 (Post 196927)
I will say, the ordering part has been a very frustrating process. I expected more from a premium auto manufacturer. My completion date was April 26. Port delivery date June 6. Couldn't get an answer why it takes 6 weeks to get to Toronto. Good news is I received an email from my dealer advising me that the car arrived in Toronto on May 20. They still don't know when they will receive it.
Looking forward to the end of the saga and into the new Q5.

That's awesome! make sure you post some pics when you get the car!

Nice TTs!!! 05-27-2017 12:18 PM

Re: Did anyone order the 2018 Q5
 

Originally Posted by wizzofoz (Post 196938)
I find it hard to believe that a "quality check" could not be done before the vehicles left the factory or at a local dealership with trained techs. Is Audi sending techs to the port and do they have a garage with the diagnostic computers available. Its BS.

Could be gov't safety/regulatory related checks, i.e. daytime running lights, emissions and safety, certification, etc. Still sucks!

drfe99 05-27-2017 10:05 PM

Re: Did anyone order the 2018 Q5
 

Originally Posted by Nice TTs!!! (Post 196939)
That's awesome! make sure you post some pics when you get the car!

Absolutely will.

drfe99 05-28-2017 09:09 AM

Re: Did anyone order the 2018 Q5
 

Originally Posted by Nice TTs!!! (Post 196940)
Could be gov't safety/regulatory related checks, i.e. daytime running lights, emissions and safety, certification, etc. Still sucks!

I would hope that these types of quality checks, if that's what the issue is would have been done long before reaching Canada. And if they really need to do something engage more people to get it done. They have customers waiting. Into month 5 now since I ordered.

wizzofoz 05-31-2017 04:16 PM

Re: Did anyone order the 2018 Q5
 
Hi guys, so the hold is in place by Audi Canada and not the dealers, hence the lack of information. Apparently they need to change some parts and all of the Q5 lot is grounded. That doesn't sound good at all.

drfe99 05-31-2017 09:28 PM

Re: Did anyone order the 2018 Q5
 

Originally Posted by wizzofoz (Post 196950)
Hi guys, so the hold is in place by Audi Canada and not the dealers, hence the lack of information. Apparently they need to change some parts and all of the Q5 lot is grounded. That doesn't sound good at all.

Hey Wiz, how reliable is your source. Given my experience sound like something is going on. I found out today that Audi system shows my car was pickup for delivery on the 26th and delivered on the 28th. It is also showing an error on the delivery date. I talked to my dealer and they are completely in the dark. And Audi does not appear to be responsive or providie them with with updates. So frustrating!

wizzofoz 05-31-2017 11:02 PM

Re: Did anyone order the 2018 Q5
 
Frustrating indeed.
The person (my source) has been fairly reliable in terms of timeline estimates and updates. I think we need to escalate to Audi Canada. I will drop them an email to express my frustration.

drfe99 06-01-2017 08:46 PM

Re: Did anyone order the 2018 Q5
 

Originally Posted by wizzofoz (Post 196952)
Frustrating indeed.
The person (my source) has been fairly reliable in terms of timeline estimates and updates. I think we need to escalate to Audi Canada. I will drop them an email to express my frustration.

Wiz your source is solid. Here's the latest update from Audi. "All 2018 Q5 are on quality hold, No ETA at the moment You will be informed once we have more details". Needless to say I find this disconcerting. Looks like Audi has screwed up the release of Q5 in North America. For the first time, I am now concerned with buying a new Q5 model manufactured in a new factory.


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