scalz

well we ordered a white Q5 S Line 2.0t way back in feb at Edmonton Southgate Audi.
They told us in there computer system arrival date of may 2 but once in the system that usally they arrive a couple of weeks early in stead they are telling us middle of june now I think that is complete B S and I wouldnt care if they would give a loaner car in the mean time or even a rental is this too much to ask????? So far they have not been flexible at all we were almost ready to take our deposit and buy something else .
Terrible customer service at a high end dealership

GFreeman

I was not impressed either, I have bought two loaded cars in the last two years and find they will give you no price breaks... in fact I found, they have a premium markup on everything.... coffee was free...
I read one member of the Audizine forums recently got a surprise when the president of Audi USA loaned him an S4 for him to use while he waited for his ordered S4 to be built. When the build date got pushed back from Dec to February, then to March, then to May—meaning a delivery date of late July, 7 months after the order he wrote some letters...
“I decided to vent by writing a letter to various VAG and Audi executives, including the CEO/Chairman of VW, Audi’s President of Production, and the President of Audi USA,”
he wrote, “not quite as therapeutic as firebombing the dealership, but letter writing involves considerably less jail time.”

I hope you can wait it out or get a nice bimmer....

IndianDrives

Hello and welcome to the forums.