Do you trust service at Audi?
10-14-2012, 05:51 PM
#1
Audi Forum - Posts like an A1
Thread Starter
Join Date: Oct 2012
Location: Alberta
Posts: 6
Do you trust service at Audi?
Hi,
I'm wondering if everyone trust service at Audi. I recently got a regular maintenance service but I don't trust their service at all due to a number of issues.
Also even after changing engine oil, I feel my car response slower, is less powerful, and feel like something is holding my car from the back so it feels very heavy driving.
Furthermore, I lost one of the parts in my car after I picked up from a dealer.
Anyone experienced poor service at a dealership?
I'm wondering if everyone trust service at Audi. I recently got a regular maintenance service but I don't trust their service at all due to a number of issues.
Also even after changing engine oil, I feel my car response slower, is less powerful, and feel like something is holding my car from the back so it feels very heavy driving.
Furthermore, I lost one of the parts in my car after I picked up from a dealer.
Anyone experienced poor service at a dealership?
Last edited by hiddenman; 10-14-2012 at 05:57 PM.
10-18-2012, 12:59 PM
#4
Audi Forum - Posts like an A1
Join Date: Aug 2012
Location: Edmonton
Posts: 21
Re: Do you trust service at Audi?
I've been to the one in Edmonton and I trust their service department. Very honest and percise.
I will bring my vehicle back for anything major. Most fluid changes, and maintenance stuff I do myself or bring to my mechanic.
I will bring my vehicle back for anything major. Most fluid changes, and maintenance stuff I do myself or bring to my mechanic.
10-30-2012, 05:51 PM
#7
Audi Forum - Posts like an A5
Join Date: Jul 2010
Location: montreal
Posts: 317
Re: Do you trust service at Audi?
It all comes down to the head mechanic at your dealership...
One thing you have to remember is that your "service manager" gets comission and in most cases as it happened to me invented stories and quoted me for some uncessary work with an exagerrated labor and parts!
Since then, nobody touches my car but my independant Audi mechanic.
Audi Prestige stealership tried on many occasions to do uncessary work telling me ridiculous stories especially when my mechanic did the same work for a fraction of the time and price. Ido NOT trust my dealership unless the work is covered under warranty...
I have heard stories where some dealers simply slap on the certified papers and simply tick all boxes when in reality they did not go through the full inspection.
One thing you have to remember is that your "service manager" gets comission and in most cases as it happened to me invented stories and quoted me for some uncessary work with an exagerrated labor and parts!
Since then, nobody touches my car but my independant Audi mechanic.
Audi Prestige stealership tried on many occasions to do uncessary work telling me ridiculous stories especially when my mechanic did the same work for a fraction of the time and price. Ido NOT trust my dealership unless the work is covered under warranty...
I have heard stories where some dealers simply slap on the certified papers and simply tick all boxes when in reality they did not go through the full inspection.
Last edited by audimontreal; 10-30-2012 at 05:55 PM.
11-12-2012, 03:53 AM
#8
Audi Forum - Posts like an A4
Join Date: Sep 2006
Location: Muskoka
Posts: 145
Re: Do you trust service at Audi?
It all comes down to the head mechanic at your dealership...
One thing you have to remember is that your "service manager" gets comission and in most cases as it happened to me invented stories and quoted me for some uncessary work with an exagerrated labor and parts!
Since then, nobody touches my car but my independant Audi mechanic.
Audi Prestige stealership tried on many occasions to do uncessary work telling me ridiculous stories especially when my mechanic did the same work for a fraction of the time and price. Ido NOT trust my dealership unless the work is covered under warranty...
I have heard stories where some dealers simply slap on the certified papers and simply tick all boxes when in reality they did not go through the full inspection.
One thing you have to remember is that your "service manager" gets comission and in most cases as it happened to me invented stories and quoted me for some uncessary work with an exagerrated labor and parts!
Since then, nobody touches my car but my independant Audi mechanic.
Audi Prestige stealership tried on many occasions to do uncessary work telling me ridiculous stories especially when my mechanic did the same work for a fraction of the time and price. Ido NOT trust my dealership unless the work is covered under warranty...
I have heard stories where some dealers simply slap on the certified papers and simply tick all boxes when in reality they did not go through the full inspection.
I've told my husband that I'm done with dealerships and once my extended warranty and Audi Care are finished, I'm going to go out of my way to take it to the independant mechanic. He's a one-man operation but I can trust him. (Plus he also answers all my hubby's questions and lets him into the garage to watch him work. That in itself is admirable.)
I don't believe the dealerships I'd dealt with were dishonest (at least I'd like to think so). I just wasn't satisfied with their customer service/professionalism and if I'm going to pay that kind of coin for their services the least I'd expect is for them to properly communicate with me.
11-30-2012, 03:56 PM
#10
Audi Forum - Posts like an A3
Join Date: Feb 2012
Location: Niagara, Ontario
Posts: 62
Re: Do you trust service at Audi?
Unless its urgent, I do not trust any of them. They are in it to make money through commission. When they act dumb on know issues and problems, it means they don't want their profit to take a hit.
