Guess What (follow-up)?
#31
Guest
Posts: n/a
Re: Guess What (follow-up)?
X-no-archive: yes
JP Roberts wrote:
> the general opinion on the treatment they get from the make is
> clearly bad, and that's even in the US, where customers get better treatment
> than in Europe.
I'd be interested to know how you arrived at that conclusion.
JP Roberts wrote:
> the general opinion on the treatment they get from the make is
> clearly bad, and that's even in the US, where customers get better treatment
> than in Europe.
I'd be interested to know how you arrived at that conclusion.
#32
Guest
Posts: n/a
Re: Guess What (follow-up)?
"Graham" <me@privacy.net> escribió en el mensaje
news:3cnk01F6p07o8U1@individual.net...
> X-no-archive: yes
> JP Roberts wrote:
>> the general opinion on the treatment they get from the make is
>> clearly bad, and that's even in the US, where customers get better
>> treatment than in Europe.
>
> I'd be interested to know how you arrived at that conclusion.
Just conduct a number of random searches on www.audiworld.com on the subject
of dealerships, or more specifically "stealerships" as they are commonly
referred to.
#33
Guest
Posts: n/a
Re: Guess What (follow-up)?
"Graham" <me@privacy.net> escribió en el mensaje
news:3cnk01F6p07o8U1@individual.net...
> X-no-archive: yes
> JP Roberts wrote:
>> the general opinion on the treatment they get from the make is
>> clearly bad, and that's even in the US, where customers get better
>> treatment than in Europe.
>
> I'd be interested to know how you arrived at that conclusion.
Just conduct a number of random searches on www.audiworld.com on the subject
of dealerships, or more specifically "stealerships" as they are commonly
referred to.
#34
Guest
Posts: n/a
Re: Guess What (follow-up)?
"Graham" <me@privacy.net> escribió en el mensaje
news:3cnk01F6p07o8U1@individual.net...
> X-no-archive: yes
> JP Roberts wrote:
>> the general opinion on the treatment they get from the make is
>> clearly bad, and that's even in the US, where customers get better
>> treatment than in Europe.
>
> I'd be interested to know how you arrived at that conclusion.
Just conduct a number of random searches on www.audiworld.com on the subject
of dealerships, or more specifically "stealerships" as they are commonly
referred to.
#35
Guest
Posts: n/a
Re: Guess What (follow-up)?
>
> JPR's dealer sounds like a place to avoid, but they are not *all* like
> that...
Phoned the closest dearlership apart from "mine", which is 50 miles from
this (therefore the 100-mile trip) and they told me the same story in terms
of the make only covering those items for which there was a current
campaign. Well, I think this is very bad; you only need to think of what
happens if you miss that recall letter - which I incidentally have not yet
received for the current lower arm recall. The little *** know perfectly
well it's hardly ever the lower arms that go, but the upper ones, that's why
they're doing the campaign on the lower ones.
I feel utterly disappointed and cheated, especially as this is fairly common
practice as I've got to know now.
#36
Guest
Posts: n/a
Re: Guess What (follow-up)?
>
> JPR's dealer sounds like a place to avoid, but they are not *all* like
> that...
Phoned the closest dearlership apart from "mine", which is 50 miles from
this (therefore the 100-mile trip) and they told me the same story in terms
of the make only covering those items for which there was a current
campaign. Well, I think this is very bad; you only need to think of what
happens if you miss that recall letter - which I incidentally have not yet
received for the current lower arm recall. The little *** know perfectly
well it's hardly ever the lower arms that go, but the upper ones, that's why
they're doing the campaign on the lower ones.
I feel utterly disappointed and cheated, especially as this is fairly common
practice as I've got to know now.
#37
Guest
Posts: n/a
Re: Guess What (follow-up)?
>
> JPR's dealer sounds like a place to avoid, but they are not *all* like
> that...
Phoned the closest dearlership apart from "mine", which is 50 miles from
this (therefore the 100-mile trip) and they told me the same story in terms
of the make only covering those items for which there was a current
campaign. Well, I think this is very bad; you only need to think of what
happens if you miss that recall letter - which I incidentally have not yet
received for the current lower arm recall. The little *** know perfectly
well it's hardly ever the lower arms that go, but the upper ones, that's why
they're doing the campaign on the lower ones.
I feel utterly disappointed and cheated, especially as this is fairly common
practice as I've got to know now.
#38
Guest
Posts: n/a
Re: Guess What (follow-up)?
They should have been replaced, but with these so called "campaigns", if the
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>
#39
Guest
Posts: n/a
Re: Guess What (follow-up)?
They should have been replaced, but with these so called "campaigns", if the
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>
#40
Guest
Posts: n/a
Re: Guess What (follow-up)?
They should have been replaced, but with these so called "campaigns", if the
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>
dealer does happen to have the necessary time to check during a routinely
service, and I'm assuming they do, it still takes some "free play" or
whatever other sypmtoms for them to have the parts replaced. Now, if they
know these to be faulty I find that is only adding insult to injury as they
should all be replaced automatically in every single instance.
"Steve Sears" <steve.sears@SHOESsoil-mat.on.ca> escribió en el mensaje
news:W9w9e.10945$Jg5.711668@news20.bellglobal.com. ..
> JP,
> Didn't you say that the dealer found that they _were_ replaced a while
> back
> under the silent warranty programme - once their IT guys got their ducks
> in
> a line? - As with my other post, considering that ball joints are indeed a
> wear item, and do wear out on most cars, it is possible you could take
> your
> complaint to AoA if the lifespan of the replacements were less than most -
> at best, they'd cover some of the replacement cost (although it may be
> unlikely if the replacements were done at the independent garage with
> parts
> purchased through channels other than Audi (dunno if that's possible or
> not).
> Cheers!
> Steve Sears
> 1987 Audi 5kTQ
> 1980 Audi 5k
> 1962 and '64 Auto Union DKW Junior deLuxes
> (SPAM Blocker NOTE: Remove SHOES to reply)
>
> "JP Roberts" <1234@yahoo.com> wrote in message
> news:d45p62$s4$1@news.ya.com...
>> I've long been having oil changes done at the independent. I think you're
>> getting confused here, since what we were discussing is the fact that
>> this
>> should have been covered under a faulty design silent guarantee by the
>> make - read dealer.
>>
>
>