Got hit... :cry:
07-27-2009, 09:21 AM
#1
Audi Forum - Posts like an A1
Thread Starter
Join Date: Mar 2009
Location: Mississauga
Posts: 35
Got hit... :cry:
Was going straight and someone suddenly came out of his long line up left turn lane into my lane directly next to me. Both 19" rim damaged, scratch all the way from behind the rim to the rear bumper, dent on the driver door and rear door.
Front door and the 2 rims need to be replaced... guess how much it takes to fix... $4500!!!!!!
Now hoping the other side will not tell a different story to make it a 50/50 fault. Don't want insurance to rise for not my fault.
Front door and the 2 rims need to be replaced... guess how much it takes to fix... $4500!!!!!!
Now hoping the other side will not tell a different story to make it a 50/50 fault. Don't want insurance to rise for not my fault.
08-26-2009, 11:42 AM
#3
Audi Forum - Posts like an A1
Thread Starter
Join Date: Mar 2009
Location: Mississauga
Posts: 35
Re: Got hit... :cry:
Here is the update:
Finally after struggling with insurance for them to contact the other party to MAKE them to admit that it's their fault, finally a few pushes got them to that.
Finally got the parts in (how long did that take??? like 3 weeks????) and will bring it in for the fix next Monday.
Total cost will be approx $4500 which includes:
Replacing the driver side front and rear wheel (a completely new set)
Replacing the driver side front door
Fixing the dent on the rear driver side door
Patching up the scratch and repainting starting from hind of front wheel to the bumper on the driver side.
Plus on top when returning the rental car, that guy from the rental place had make a dent on the back passenger side door... they are going to fix it for me without charge due to the body shop relationship with the car rental place. But will have to make sure they do it again on Monday.
What a big mess and hope it's going to be over soon.
Finally after struggling with insurance for them to contact the other party to MAKE them to admit that it's their fault, finally a few pushes got them to that.
Finally got the parts in (how long did that take??? like 3 weeks????) and will bring it in for the fix next Monday.
Total cost will be approx $4500 which includes:
Replacing the driver side front and rear wheel (a completely new set)
Replacing the driver side front door
Fixing the dent on the rear driver side door
Patching up the scratch and repainting starting from hind of front wheel to the bumper on the driver side.
Plus on top when returning the rental car, that guy from the rental place had make a dent on the back passenger side door... they are going to fix it for me without charge due to the body shop relationship with the car rental place. But will have to make sure they do it again on Monday.
What a big mess and hope it's going to be over soon.
09-14-2009, 08:30 AM
#7
Audi Forum - Posts like an A1
Thread Starter
Join Date: Mar 2009
Location: Mississauga
Posts: 35
Re: Got hit... :cry:
Update on the 'fixes':
Another flood of frustrations!!!
1) they 'missed' ordering the molding for the passenger door
2) they 'forgot' to fix the dent that they promised to fix (the dent was created by the rental guy who was helping me out putting the car seat back into my car)
3) they return the car to me with the driver side inside door panel with black oil smudges
4) I don't know what they did but my dashboard is ruined which looks like some kind of 'inappropriate' type of detergent was used on it and the plastic is now unclear with layer of melted pastic on top of it
With 1) and 2), it means that I'll have to bring my car back for a 2nd round fix.
On top of that, I only see 'balance' on the receipt while I realized that it has to be done as 'road force balance' (thx to regina_tts for the info). I called and asked them if it was done as 'road force balance', even though that guy kept telling me yes, with their 'work quality', I don't know if I should trust them or not.
Getting my husband to complain to them now...
Another flood of frustrations!!!
1) they 'missed' ordering the molding for the passenger door
2) they 'forgot' to fix the dent that they promised to fix (the dent was created by the rental guy who was helping me out putting the car seat back into my car)
3) they return the car to me with the driver side inside door panel with black oil smudges
4) I don't know what they did but my dashboard is ruined which looks like some kind of 'inappropriate' type of detergent was used on it and the plastic is now unclear with layer of melted pastic on top of it
With 1) and 2), it means that I'll have to bring my car back for a 2nd round fix.
On top of that, I only see 'balance' on the receipt while I realized that it has to be done as 'road force balance' (thx to regina_tts for the info). I called and asked them if it was done as 'road force balance', even though that guy kept telling me yes, with their 'work quality', I don't know if I should trust them or not.
Getting my husband to complain to them now...
09-17-2009, 02:06 PM
#9
Audi Forum - Posts like an A1
Thread Starter
Join Date: Mar 2009
Location: Mississauga
Posts: 35
Re: Got hit... :cry:
I have to give Audi Mississaug a 2 thumbs up on their service.
I told the service guy about my problems with the bodyshop and out of courtesy, they fixed the airbag problem as well as the dashboard mess for me.
They said the airbag light was on because they must have detached it for too long and so the memory was lost (if I understand correctly) and they had reset it and so the airbag light no longer keeps going.
The dashboard mess was 99% cleaned up. He got a detailing guy to look at it and they said that it's some sort of glue they had on it. They had to use something to get rid of the glue. However, there is still some glue that is too closed to the edge of the dashboard glass and they didn't feel comfortable to clean that far as afraid of the liquid will get into the physical dashboard. I understand their concerns and I really appreciate their help.
Another thing add on to that was that after telling the service guy on how bad the body shop is, he went to my car with me and took a look at the 2 'new' wheels the body shop claimed they put on. He said the one on the front was new, but he doubt the one at the back is new because they had put too many weights on it and it doesn't seem normal.
Well, it's a sad truth but it's nice to know that I should get my car fixed (the moulding... my husband said even forget about the small dent caused by the rental company as he doesn't want them to take apart my car again and cause further trouble) without further complain and just walk away from it.
Audi Mississauga Service Team, I salute to you!
I told the service guy about my problems with the bodyshop and out of courtesy, they fixed the airbag problem as well as the dashboard mess for me.
They said the airbag light was on because they must have detached it for too long and so the memory was lost (if I understand correctly) and they had reset it and so the airbag light no longer keeps going.
The dashboard mess was 99% cleaned up. He got a detailing guy to look at it and they said that it's some sort of glue they had on it. They had to use something to get rid of the glue. However, there is still some glue that is too closed to the edge of the dashboard glass and they didn't feel comfortable to clean that far as afraid of the liquid will get into the physical dashboard. I understand their concerns and I really appreciate their help.
Another thing add on to that was that after telling the service guy on how bad the body shop is, he went to my car with me and took a look at the 2 'new' wheels the body shop claimed they put on. He said the one on the front was new, but he doubt the one at the back is new because they had put too many weights on it and it doesn't seem normal.
Well, it's a sad truth but it's nice to know that I should get my car fixed (the moulding... my husband said even forget about the small dent caused by the rental company as he doesn't want them to take apart my car again and cause further trouble) without further complain and just walk away from it.
Audi Mississauga Service Team, I salute to you!
