Questioning Audi’s Privacy protection, integrity, and service
10-10-2015, 09:16 AM
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Join Date: Oct 2015
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Questioning Audi’s Privacy protection, integrity, and service
Currently I am an owner of a 2nd generation TT for years and I am very happy with it. With the lease ending soon I was offered to upgrade to the new 3rd gen TTs. The test drive was fantastic and the TT is even better than before! The Sales person was also very friendly and helpful during the processed. Me and my wife signed all the documents for the 2016 TTs but that is when the nightmare starts.
After a few weeks of purchasing the vehicle (set to arrivein Nov, 2015), we found out our personal information was actually leaked to another of their client. A friend of mine (an Audi Fan) asked me when I was getting my Audi TTs, at first I was very surprised that he knew about it as we have not informed any of our friends and family about it since it’s in a very early stage. My friend whom I have not seen in months told me that his salesperson told them that I have purchased a TTs from the dealership and myfriend’s G/F should also get one too.
My first reaction was surprised, then confused on why our personal information was given out without our consent. Later we became concerned on our privacy and what if Audi have leaked our personal information to other clients and people that we do not know.
With concern we contacted the sales manager to raise awareness on how serious personal information and privacy should be handled by their staff. We just wanted to alert the Audi team and to be aware of the breach in privacy for clients. We understand everyone makes mistakes and we just don’t want anyone else to make this mistake in the future.
Upon contacting the sales manager they told us the salesperson should have not release the information and offered to send us an apologize letter from both the sales manager and the sales person. We thought with this letter we can end this entire headache and our concerns.
However after a few days we still did not receive anything and we called the sales manager again. The sales manager then tells us that he wasn’t sure if we wanted the letters and hence did not send the letter or have any follow up.
Being extremely dissatisfied with this issue Audi Canada hascalled us and inquired about the incident. We have explained everything and he saidhe will contact us back in a few days to resolve this issue.
The next day the general manager of the dealership called and apologized for the breach in privacy and told us the sales manager needed approval for an apology letter and therefore did not send the letter rightaway. There is a bit of a mix in the story between the General manager and the Sales manager, but he did inform us that he had a few meetings with the sales manager andhis team regarding this issue. With that we have resolved this issue.
To our surprised however Audi Canada did not follow-up witha call or any e-mail regarding this issue (He promised to follow up in a few days regarding this issue), and after two weeks when we called Audi Canada. Hetold us that he thought everything has been resolved and there was no reason tofollow-up on the case.
It’s very surprising on the lack of interest that AudiCanada has on Privacy on the clients and their inquiries.
We are just losing faith in Audi in general and are reconsidering if we should purchase the new vehicle. I know we are not the R8,or RS7 client base, but I think we deserve some basic service!
I love the engineering of the car and it’s a masterpiece. I am trying to convince myself to purchase the car for quality and not for the service, but I am quite worried if there are any problems in the future, we will have no support or service from Audi.
Thank-You for reading my little story, and any feedback would be welcomed.
After a few weeks of purchasing the vehicle (set to arrivein Nov, 2015), we found out our personal information was actually leaked to another of their client. A friend of mine (an Audi Fan) asked me when I was getting my Audi TTs, at first I was very surprised that he knew about it as we have not informed any of our friends and family about it since it’s in a very early stage. My friend whom I have not seen in months told me that his salesperson told them that I have purchased a TTs from the dealership and myfriend’s G/F should also get one too.
My first reaction was surprised, then confused on why our personal information was given out without our consent. Later we became concerned on our privacy and what if Audi have leaked our personal information to other clients and people that we do not know.
With concern we contacted the sales manager to raise awareness on how serious personal information and privacy should be handled by their staff. We just wanted to alert the Audi team and to be aware of the breach in privacy for clients. We understand everyone makes mistakes and we just don’t want anyone else to make this mistake in the future.
Upon contacting the sales manager they told us the salesperson should have not release the information and offered to send us an apologize letter from both the sales manager and the sales person. We thought with this letter we can end this entire headache and our concerns.
However after a few days we still did not receive anything and we called the sales manager again. The sales manager then tells us that he wasn’t sure if we wanted the letters and hence did not send the letter or have any follow up.
Being extremely dissatisfied with this issue Audi Canada hascalled us and inquired about the incident. We have explained everything and he saidhe will contact us back in a few days to resolve this issue.
The next day the general manager of the dealership called and apologized for the breach in privacy and told us the sales manager needed approval for an apology letter and therefore did not send the letter rightaway. There is a bit of a mix in the story between the General manager and the Sales manager, but he did inform us that he had a few meetings with the sales manager andhis team regarding this issue. With that we have resolved this issue.
To our surprised however Audi Canada did not follow-up witha call or any e-mail regarding this issue (He promised to follow up in a few days regarding this issue), and after two weeks when we called Audi Canada. Hetold us that he thought everything has been resolved and there was no reason tofollow-up on the case.
It’s very surprising on the lack of interest that AudiCanada has on Privacy on the clients and their inquiries.
We are just losing faith in Audi in general and are reconsidering if we should purchase the new vehicle. I know we are not the R8,or RS7 client base, but I think we deserve some basic service!
I love the engineering of the car and it’s a masterpiece. I am trying to convince myself to purchase the car for quality and not for the service, but I am quite worried if there are any problems in the future, we will have no support or service from Audi.
Thank-You for reading my little story, and any feedback would be welcomed.
Last edited by WaterFish; 10-10-2015 at 09:19 AM.
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