A Case for Compensation?
01-12-2011, 11:47 AM
#11
Audi Forum - Posts like an HORCH
Join Date: Dec 2009
Location: Burlington, Ontario
Posts: 2,719
Re: A Case for Compensation?
Hey Jordon,
Yeah, I heard that Saskatoon Audi is awesome as well...actually, I work with a guy who's cousin owns (or works) it there...
Just an update:
Got my vehicle back last night; I was actually surprised that I'd even get it back the same day...reading other posts, some owners had to wait days for the part to come it...I guess they had it in stock...
Anyhow, my car was dirty when it was dropped off, so I went to the car wash (usually, the dealership does it, but mind you, it is -25 right now, so I kind of expected it not to be cleaned...).
During the wash, I found some damage to the passenger side door (scratches) and rocker panel (5 cm chunck taken out), where the tow truck attached the smaller wheels to lift the car up...
Who would I have to contact to get this fixed, if anybody? I have a survey with Audi in a couple of days (to have my input on the 24hr roadside assisstance experience), do I mention it to them? Or go straight to the dealership?
Much appreciated,
Yeah, I heard that Saskatoon Audi is awesome as well...actually, I work with a guy who's cousin owns (or works) it there...
Just an update:
Got my vehicle back last night; I was actually surprised that I'd even get it back the same day...reading other posts, some owners had to wait days for the part to come it...I guess they had it in stock...
Anyhow, my car was dirty when it was dropped off, so I went to the car wash (usually, the dealership does it, but mind you, it is -25 right now, so I kind of expected it not to be cleaned...).
During the wash, I found some damage to the passenger side door (scratches) and rocker panel (5 cm chunck taken out), where the tow truck attached the smaller wheels to lift the car up...
Who would I have to contact to get this fixed, if anybody? I have a survey with Audi in a couple of days (to have my input on the 24hr roadside assisstance experience), do I mention it to them? Or go straight to the dealership?
Much appreciated,
01-12-2011, 12:06 PM
#12
Audi Forum - Posts like an A1
Thread Starter
Join Date: Sep 2009
Location: Edmonton
Posts: 19
Re: A Case for Compensation?
Hey PS7,
Thanks for your post, I'm feeling fortunate that I didn't have to experience a near-death situation to get better service from a dealership...no one's too much of an a-hole when a life is at stake, and I like that deal that you have with the Service Manager....will keep that in mind if the service deteriorates to that level...
I forgot to mention in my previous post, Clyde was correct in his assessment that it was a faulty water pump causing the issue, not a loose coolant cap after the yearly maintenace check...thanks man...
So at the end of the day, the 24hr Roadside Assistance was good (I'm a little biased 'cause my car made it home when it happened, rather than waiting 4hrs out in the cold), the repairs to my vehicle was a day (so they had the parts in stock), they did repair the windshield wiper blade when the tow truck tucked in the cables from the magnetic tail lights.
I just received an email from the dealership about the transportation damage; they're figuring out a solution right now and will get back to me asap...
Would all of this could have been avoided if Audi knew about the water pump failure was consistent among the 3.2 family engines and they were proactive in the maintenace check?...probably...
Will keep you updated...
Lates,
Thanks for your post, I'm feeling fortunate that I didn't have to experience a near-death situation to get better service from a dealership...no one's too much of an a-hole when a life is at stake, and I like that deal that you have with the Service Manager....will keep that in mind if the service deteriorates to that level...
I forgot to mention in my previous post, Clyde was correct in his assessment that it was a faulty water pump causing the issue, not a loose coolant cap after the yearly maintenace check...thanks man...
So at the end of the day, the 24hr Roadside Assistance was good (I'm a little biased 'cause my car made it home when it happened, rather than waiting 4hrs out in the cold), the repairs to my vehicle was a day (so they had the parts in stock), they did repair the windshield wiper blade when the tow truck tucked in the cables from the magnetic tail lights.
I just received an email from the dealership about the transportation damage; they're figuring out a solution right now and will get back to me asap...
Would all of this could have been avoided if Audi knew about the water pump failure was consistent among the 3.2 family engines and they were proactive in the maintenace check?...probably...
Will keep you updated...
Lates,
01-12-2011, 12:15 PM
#13
Audi Forum - Posts like an HORCH
Join Date: Dec 2009
Location: Burlington, Ontario
Posts: 2,719
Re: A Case for Compensation?
Read through this thread on faulty water pump for the 3.2.
https://www.audiforum.ca/q5-q7/59158...mp-recall.html
https://www.audiforum.ca/q5-q7/59158...mp-recall.html
01-12-2011, 01:00 PM
#14
Audi Forum - Posts like an A1
Thread Starter
Join Date: Sep 2009
Location: Edmonton
Posts: 19
Re: A Case for Compensation?
Well, I guess that answers my question...lol...thanks mikeh for the link...it was a good read...
Man, that p$$$es me off that they couldn't be somewhat thorough to check the water pump when they had my car in for servicing...5-15 minutes to do a quick look would've saved sooo much headache...
Should've taken your advice mikeh and driven the car 'til the block cracked....lol....but then I'm pretty much hooped for 2 months or so 'til a new vehicle arrives...haha....
Quick question, I was looking in the forums and there isn't one specifically for the A5/S5, so I don't know if I would've found the link for the Q5 Water Pump Recall...will there be a A5/S5 forum created in the near future?
Much appreciated,
Man, that p$$$es me off that they couldn't be somewhat thorough to check the water pump when they had my car in for servicing...5-15 minutes to do a quick look would've saved sooo much headache...
Should've taken your advice mikeh and driven the car 'til the block cracked....lol....but then I'm pretty much hooped for 2 months or so 'til a new vehicle arrives...haha....
Quick question, I was looking in the forums and there isn't one specifically for the A5/S5, so I don't know if I would've found the link for the Q5 Water Pump Recall...will there be a A5/S5 forum created in the near future?
Much appreciated,
01-12-2011, 01:56 PM
#15
Audi Forum - Posts like an HORCH
Join Date: Dec 2009
Location: Burlington, Ontario
Posts: 2,719
Re: A Case for Compensation?
Well, I guess that answers my question...lol...thanks mikeh for the link...it was a good read...
Man, that p$$$es me off that they couldn't be somewhat thorough to check the water pump when they had my car in for servicing...5-15 minutes to do a quick look would've saved sooo much headache...
Should've taken your advice mikeh and driven the car 'til the block cracked....lol....but then I'm pretty much hooped for 2 months or so 'til a new vehicle arrives...haha....
Quick question, I was looking in the forums and there isn't one specifically for the A5/S5, so I don't know if I would've found the link for the Q5 Water Pump Recall...will there be a A5/S5 forum created in the near future?
Much appreciated,
Man, that p$$$es me off that they couldn't be somewhat thorough to check the water pump when they had my car in for servicing...5-15 minutes to do a quick look would've saved sooo much headache...
Should've taken your advice mikeh and driven the car 'til the block cracked....lol....but then I'm pretty much hooped for 2 months or so 'til a new vehicle arrives...haha....
Quick question, I was looking in the forums and there isn't one specifically for the A5/S5, so I don't know if I would've found the link for the Q5 Water Pump Recall...will there be a A5/S5 forum created in the near future?
Much appreciated,
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