Warning about Audi Steven Creek Service Dept in San Jose, CA
#11
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 26, 11:09 pm, Madesio <em...@invalid.address> wrote:
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
#12
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 26, 11:09 pm, Madesio <em...@invalid.address> wrote:
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
#13
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 26, 11:09 pm, Madesio <em...@invalid.address> wrote:
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
> xcw...@gmail.com wrote:
> >Audi Steven Creek Service Department puts _its profit_ over many
> >things including its integrity in giving you a fact based assessment
> >of your vehicle. Please take _extra_ caution if you get your car
> >service there especially when it is out of warranty.
>
> >My misfortune this passed summer 2007 was I misplaced my trust and let
> >them change my time belt at 60K miles. I later discovered I didn't
> >need it till 80K miles. I could have SAVE $2K off my service bill.
> >The service advisor David said it was normal wear and tear during my
> >visit. When I approached him afterward, he changed his story and said
> >it was oil on my belt. His lack of integrity was _unbearable_. I saw
> >this behavior at the service advisor level and management level. I met
> >with their service department manager and learned that this unethical
> >business practice is one way for them to increase their profit.
>
> >My advice to you is when they say "your car _need_ something", get a
> >second professional opinion before placing your trust on them
> >especially when your car is out of warranty.
>
> There should be a few independent Audi repair facilities in the
> immediate San Jose area to choose from. My advice would be to find one
> with a solid reputation for customer service and "by the book"
> maintenance strategies and build a relationship with them.
That is a GREAT point. If someone knows a good independent Audi repair
facility in the San Jose or south bay area, please chime in. I will
love to get some references.
#14
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 27, 5:10 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
#15
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 27, 5:10 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
#16
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 27, 5:10 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
#17
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
On Oct 27, 5:10 am, "dave AKA vwdoc1" <vwd...@hotmail.com> wrote:
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
> Yes that service writer probably gets a commission and loves his percentage
> of your extra $2000 job.
>
> What year is your Audi and would the longer warranty on the powertrain help
> you in this situation?
> Did you contact the Audi customer center in the USA?
>
> Now you might have needed the belt but I like to have proof that it is
> needed.
> If the belt was oily then did they change the seals or gaskets that caused
> the oil problem too?
>
> things have to make sense!
> later,
> dave
> (One out of many daves)
>
> <xcw...@gmail.com> wrote in message
>
> news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
>
> > Audi Steven Creek Service Department puts _its profit_ over many
> > things including its integrity in giving you a fact based assessment
> > of your vehicle. Please take _extra_ caution if you get your car
> > service there especially when it is out of warranty.
>
> > My misfortune this passed summer 2007 was I misplaced my trust and let
> > them change my time belt at 60K miles. I later discovered I didn't
> > need it till 80K miles. I could have SAVE $2K off my service bill.
> > The service advisor David said it was normal wear and tear during my
> > visit. When I approached him afterward, he changed his story and said
> > it was oil on my belt. His lack of integrity was _unbearable_. I saw
> > this behavior at the service advisor level and management level. I met
> > with their service department manager and learned that this unethical
> > business practice is one way for them to increase their profit.
>
> > My advice to you is when they say "your car _need_ something", get a
> > second professional opinion before placing your trust on them
> > especially when your car is out of warranty.
Hi dave (vwdoc1), I own a 2001 Audi A4. My car has a 5 years or 40K
warranty on it. I believe if I had a timing belt issue and I worked
hard and insisted on a cure instead of a bandage solution, they might
have fix it under warranty. I don't know if powertrain warranty covers
this. After this incident, I had a conversation with Audi Customer
Center USA. They were not much help.
Here is the kicker. They told me I had a cam adjuster gasket leak
during that same service period. They fixed it and I got a bill for
it. As discussed in this alias, cam adjuster gasket leak is _very
common_ on my model and year. Apparently, Audi service dept only fix
this gasket leak problem during the warranty period when it is at the
highest severe level 4 even though it might become a bigger problem (a
COLLATERAL damage in my case: gasket & time belt) when your vehicle is
out-of-warranty. My advice to all Audi owners is to have a robust
conversation with your service dept to learn if you have a cam gasket
leak problem and how severe. If you do have one, insist they fix it
under warranty
I believe there are 4 severity levels from 1 low to 4 the hightest.
Audi questionable position right now is it will only repair level 4
the worst severe level under warranty.
#18
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.
#19
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.
#20
Guest
Posts: n/a
Re: Warning about Audi Steven Creek Service Dept in San Jose, CA
<xcwork@gmail.com> wrote in message
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.
news:1193460995.395236.302290@z24g2000prh.googlegr oups.com...
> Audi Steven Creek Service Department puts _its profit_ over many
> things including its integrity in giving you a fact based assessment
> of your vehicle. Please take _extra_ caution if you get your car
> service there especially when it is out of warranty.
>
> My misfortune this passed summer 2007 was I misplaced my trust and let
> them change my time belt at 60K miles. I later discovered I didn't
> need it till 80K miles. I could have SAVE $2K off my service bill.
60K miles may be overly cautious for the timing belt changeout but many
would also say that 6 years is not terribly unreasonable. What does seem a
bit much is the $2000 charge for the T.B. change. I hope for that price they
also changed out the water pump and tensioners. You'll always pay a premium
to have the dealer work on your car else there'd be few independents out
there. Check on Audiworld's forum for advice on a good independent in your
area.