Richard Periut

Hi all,

I need some advice; because what has happened to me is really beyond my
belief.

Two years ago, I leased an Audi Quattro A6. The care handles smooth and
I love it. Except, every month and sometimes twice a month, I have to
take it to the dealer because of a sensor light turning on, brakes not
working, radio shutting on and off, steering stiff, recall of coils, et
cetera. I have counted about 17 visits to Audi in the last two years I
have had the car.

I wrote a letter to Audi in the US; no response. I wrote another one
with certified mail and return receipt; they received it and no
response. I then wrote to Audi in Germany, to which I received a reply
that their US offices handle US complaints. Till this day, they (US
office) have not acknowledged my letters.

In the letters I told them that I have leased a lemon. How can a quality
German car like Audi have so many problems??? You would think that even
a letter of apology would be produced by them? Nothing!

How am I suppose to want another Audi when I have recieved no response
despite my letters?

Have other people here had these problems? The dealership has been
excellent in providing service, lending loaners, et cetera, but tell me
they just sell/lease and service cars they receive from Audi.

I love the car (when it's running appropriately,) but I can not consider
leasing or buying one again. I'm considering Jaguars or Lexus after I do
my homework.

I really appreciate any advice regarding the aforementioned.

This is my first (and perhaps my last) experience with a German vehicle.
I respect German machinery, cars, et cetera very much, so I can't
explain what has happened?


Thans in advance,

Richard

JimV

An apology would imply they admit the problem. Don't expect to hear from
them. Sadly, Audi quality continues to decline. And this is from a long
time Audi customer. My current A4 is going to be my last one though.

Richard Periut wrote:
> Hi all,
>
> I need some advice; because what has happened to me is really beyond my
> belief.
>
> Two years ago, I leased an Audi Quattro A6. The care handles smooth and
> I love it. Except, every month and sometimes twice a month, I have to
> take it to the dealer because of a sensor light turning on, brakes not
> working, radio shutting on and off, steering stiff, recall of coils, et
> cetera. I have counted about 17 visits to Audi in the last two years I
> have had the car.
>
> I wrote a letter to Audi in the US; no response. I wrote another one
> with certified mail and return receipt; they received it and no
> response. I then wrote to Audi in Germany, to which I received a reply
> that their US offices handle US complaints. Till this day, they (US
> office) have not acknowledged my letters.
>
> In the letters I told them that I have leased a lemon. How can a quality
> German car like Audi have so many problems??? You would think that even
> a letter of apology would be produced by them? Nothing!
>
> How am I suppose to want another Audi when I have recieved no response
> despite my letters?
>
> Have other people here had these problems? The dealership has been
> excellent in providing service, lending loaners, et cetera, but tell me
> they just sell/lease and service cars they receive from Audi.
>
> I love the car (when it's running appropriately,) but I can not consider
> leasing or buying one again. I'm considering Jaguars or Lexus after I do
> my homework.
>
> I really appreciate any advice regarding the aforementioned.
>
> This is my first (and perhaps my last) experience with a German vehicle.
> I respect German machinery, cars, et cetera very much, so I can't
> explain what has happened?
>
>
> Thans in advance,
>
> Richard
>
>
>
>
>
>
>

JimV

An apology would imply they admit the problem. Don't expect to hear from
them. Sadly, Audi quality continues to decline. And this is from a long
time Audi customer. My current A4 is going to be my last one though.

Richard Periut wrote:
> Hi all,
>
> I need some advice; because what has happened to me is really beyond my
> belief.
>
> Two years ago, I leased an Audi Quattro A6. The care handles smooth and
> I love it. Except, every month and sometimes twice a month, I have to
> take it to the dealer because of a sensor light turning on, brakes not
> working, radio shutting on and off, steering stiff, recall of coils, et
> cetera. I have counted about 17 visits to Audi in the last two years I
> have had the car.
>
> I wrote a letter to Audi in the US; no response. I wrote another one
> with certified mail and return receipt; they received it and no
> response. I then wrote to Audi in Germany, to which I received a reply
> that their US offices handle US complaints. Till this day, they (US
> office) have not acknowledged my letters.
>
> In the letters I told them that I have leased a lemon. How can a quality
> German car like Audi have so many problems??? You would think that even
> a letter of apology would be produced by them? Nothing!
>
> How am I suppose to want another Audi when I have recieved no response
> despite my letters?
>
> Have other people here had these problems? The dealership has been
> excellent in providing service, lending loaners, et cetera, but tell me
> they just sell/lease and service cars they receive from Audi.
>
> I love the car (when it's running appropriately,) but I can not consider
> leasing or buying one again. I'm considering Jaguars or Lexus after I do
> my homework.
>
> I really appreciate any advice regarding the aforementioned.
>
> This is my first (and perhaps my last) experience with a German vehicle.
> I respect German machinery, cars, et cetera very much, so I can't
> explain what has happened?
>
>
> Thans in advance,
>
> Richard
>
>
>
>
>
>
>

JimV

An apology would imply they admit the problem. Don't expect to hear from
them. Sadly, Audi quality continues to decline. And this is from a long
time Audi customer. My current A4 is going to be my last one though.

Richard Periut wrote:
> Hi all,
>
> I need some advice; because what has happened to me is really beyond my
> belief.
>
> Two years ago, I leased an Audi Quattro A6. The care handles smooth and
> I love it. Except, every month and sometimes twice a month, I have to
> take it to the dealer because of a sensor light turning on, brakes not
> working, radio shutting on and off, steering stiff, recall of coils, et
> cetera. I have counted about 17 visits to Audi in the last two years I
> have had the car.
>
> I wrote a letter to Audi in the US; no response. I wrote another one
> with certified mail and return receipt; they received it and no
> response. I then wrote to Audi in Germany, to which I received a reply
> that their US offices handle US complaints. Till this day, they (US
> office) have not acknowledged my letters.
>
> In the letters I told them that I have leased a lemon. How can a quality
> German car like Audi have so many problems??? You would think that even
> a letter of apology would be produced by them? Nothing!
>
> How am I suppose to want another Audi when I have recieved no response
> despite my letters?
>
> Have other people here had these problems? The dealership has been
> excellent in providing service, lending loaners, et cetera, but tell me
> they just sell/lease and service cars they receive from Audi.
>
> I love the car (when it's running appropriately,) but I can not consider
> leasing or buying one again. I'm considering Jaguars or Lexus after I do
> my homework.
>
> I really appreciate any advice regarding the aforementioned.
>
> This is my first (and perhaps my last) experience with a German vehicle.
> I respect German machinery, cars, et cetera very much, so I can't
> explain what has happened?
>
>
> Thans in advance,
>
> Richard
>
>
>
>
>
>
>