Certified Pre-Owned Useless
#1
Guest
Posts: n/a
Certified Pre-Owned Useless
I bought an '02 S4 Certified Pre-Owned from Stevens Creek Audi (Bethel
Motors) in the SF Bay Area a couple years ago. The warranty, albeit with
deductible, and road side assistance to 100k miles was an attractive
feature. I finally had to use the road side assistance, and Audi NA
"customer care", and have found it useless! I had a flat tire in SoCal and
tried to install the compact spare which came with the car. Problem was the
spare was 4-lug and didn't even fit over the S4's front brake calipers to
mate with the 5-lug rotor. Called for road side assistance...no help after 1
1/2 hours and I had to leave my car for another ride. After getting my flat
fixed I called Audi NA "customer care" about the spare, and after 3
follow-up calls regarding my assigned case number I have not had a call back
in 3 weeks! So still no spare tire. Useless I say!
Motors) in the SF Bay Area a couple years ago. The warranty, albeit with
deductible, and road side assistance to 100k miles was an attractive
feature. I finally had to use the road side assistance, and Audi NA
"customer care", and have found it useless! I had a flat tire in SoCal and
tried to install the compact spare which came with the car. Problem was the
spare was 4-lug and didn't even fit over the S4's front brake calipers to
mate with the 5-lug rotor. Called for road side assistance...no help after 1
1/2 hours and I had to leave my car for another ride. After getting my flat
fixed I called Audi NA "customer care" about the spare, and after 3
follow-up calls regarding my assigned case number I have not had a call back
in 3 weeks! So still no spare tire. Useless I say!
#2
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Lorne Dyke wrote:
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
#3
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Lorne Dyke wrote:
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
#4
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Lorne Dyke wrote:
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
>"customer care", and have found it useless! I had a flat tire in SoCal and
>tried to install the compact spare which came with the car. Problem was the
>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>mate with the 5-lug rotor.
Ouch. That's bad. So there is a wrong spare wheel in your car?
Strange.
>Called for road side assistance...no help after 1
>1/2 hours and I had to leave my car for another ride. After getting my flat
>fixed I called Audi NA "customer care" about the spare, and after 3
>follow-up calls regarding my assigned case number I have not had a call back
>in 3 weeks! So still no spare tire. Useless I say!
Well, honestly I think it's a shame that they didn't help you when you
needed road side assistance, but legally I think your case lies with
the Audi Dealer that sold you a car with a clearly wrong spare wheel.
In those couple years, you never ever took a look at the spare wheel?
Regards
Wolfgang
#5
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Wolfgang,
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
#6
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Wolfgang,
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
#7
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
Wolfgang,
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
I'm embarrassed to say I routinely checked and adjusted air pressure in the
spare, and unloaded / loaded it when driving in my three ACNA/BMWCCA
"Performance Driving School" weekends. It never occurred to me that the bolt
pattern could be wrong for the car! I'll have to stop rushing to get on the
track and actually look at my equipment closer!
- Lorne
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
>
>>"customer care", and have found it useless! I had a flat tire in SoCal and
>>tried to install the compact spare which came with the car. Problem was
>>the
>>spare was 4-lug and didn't even fit over the S4's front brake calipers to
>>mate with the 5-lug rotor.
>
> Ouch. That's bad. So there is a wrong spare wheel in your car?
> Strange.
>
>>Called for road side assistance...no help after 1
>>1/2 hours and I had to leave my car for another ride. After getting my
>>flat
>>fixed I called Audi NA "customer care" about the spare, and after 3
>>follow-up calls regarding my assigned case number I have not had a call
>>back
>>in 3 weeks! So still no spare tire. Useless I say!
>
> Well, honestly I think it's a shame that they didn't help you when you
> needed road side assistance, but legally I think your case lies with
> the Audi Dealer that sold you a car with a clearly wrong spare wheel.
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
#8
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
....
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
That's nothing. I bought my 2 year old A4 from a guy who had never opened
the hood.
--Art
#9
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
....
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
That's nothing. I bought my 2 year old A4 from a guy who had never opened
the hood.
--Art
#10
Guest
Posts: n/a
Re: Certified Pre-Owned Useless
"Wolfgang Pawlinetz" <w.pawlinetz@a1.net> wrote in message
news:fg6pd1te3ua3nfc7it58ufnupi0pj2teq6@4ax.com...
> Lorne Dyke wrote:
....
> In those couple years, you never ever took a look at the spare wheel?
>
> Regards
>
> Wolfgang
That's nothing. I bought my 2 year old A4 from a guy who had never opened
the hood.
--Art